Head of Product

About TrueLoyal

TrueLoyal is a SaaS loyalty and engagement platform for consumer brands with scale.

We help brands design and run loyalty programs that drive repeat purchase and retention without complexity. Our API-first architecture and ecommerce integrations make it easy to connect data, reward actions, and measure results in real time.

Our philosophy is simple:

• Make loyalty simple.
• Bring it to everyone.
• Build the market leader.

We move fast, we value transparency, and we expect every team member to take ownership.

Role Overview

The Head of Product leads the vision, roadmap, and delivery of TrueLoyal’s SaaS platform. You’ll work directly with the CEO and leadership team to translate market needs into scalable, high-impact product outcomes. You’ll own the customer journey end-to-end — for both the brands that use our platform and the members who engage through it.

Key Responsibilities

Strategy & Vision

• Define and communicate a clear product strategy that makes loyalty easy to deploy, manage, and scale.
• Build and maintain a product roadmap that aligns with company growth goals and customer needs.

Execution & Delivery

• Lead the full product lifecycle, from discovery through launch, with precision and urgency.
• Drive consistent prioritization using data and business impact.
• Collaborate with engineering, design, and go-to-market teams to deliver high-quality releases on time.

Customer Focus

• Translate customer feedback into actionable insights and product improvements.
• Focus relentlessly on removing friction for end users, from signup to redemption.
• Champion usability and clarity in every workflow and interface.

Leadership

• Build and mentor a high-performing product team.
• Promote radical transparency across teams, with clear goals, honest updates, and no surprises.
• Measure what matters and communicate results to leadership and stakeholders.

Requirements

• 7+ years in Product Management with SaaS or ecommerce platforms.
• Proven success leading products used by major consumer brands.
• Strong understanding of ecommerce ecosystems (Shopify, BigCommerce, Salesforce Commerce Cloud, etc.) and loyalty/retention technology.
• Ability to operate at both strategic and tactical levels — set vision and ship product.
• Technical fluency: APIs, integrations, scalability, analytics.
• Data-driven decision-making, comfort with KPIs, and trade-offs.
• Experience building and leading high-performing product teams.
• Bias for action — you move quickly and communicate clearly.
• Due to an increase in AI applications, we require a brief cover letter from serious applicants with the right skill set. Please share why this opportunity is interesting, why it might be a great next career step, and the results you are proud of delivering in recent roles.

Benefits

• Direct impact on the strategy and success of a category-defining SaaS platform
• In-person collaboration with leadership in our San Antonio HQ
• Competitive compensation, including equity participation
• Full health, dental, and vision benefits
• A culture built on urgency, transparency, and ownership

If you build fast, think clearly, and lead with accountability — join us. Apply with your résumé and a short note on a product you’ve scaled that simplified a complex process.

Let’s build the market leader in loyalty.