Director, HPC Engineering
- Lead the HPC Operations Teams to maintain 24x7 critical infrastructure service delivery and meet/exceed SLAs for uptime and performance.
- Create a high-performance and professional work environment.
- Vendor management to ensure completion of Core Scientific maintenance standards and meet customer facing Service Level Agreements (SLA's).
- Provide insight to Senior Leadership on the ability to conceive, architect, propose, lead, and drive the deployment and implementation of infrastructure solutions.
- Develop operational processes, policies, procedures, and SLA measurements.
- Leads in incident resolution and participates in root cause analysis.
- Capacity management across multiple DC's.
- Through regular embedded visits, create reports detailing where each data center excels and where they can improve.
- Maintain a broad knowledge of state-of-the-art mission-critical data center infrastructure equipment and systems and stay abreast of industry trends.
- Assist site-level leaders with prioritizing projects and other operational objectives appropriately.
- Monitor various key performance indicators, recognize areas of underperformance, analyze root causes, and develop an improvement plan.
- Provide a clear vision of work required within the domain and the ability to quickly and concisely detail vision and requirements.
- Provide support for leadership during an absence.
- Foster open, respectful, and professional communication directly within the team, with coworkers/teammates, and leaders across the organization, and external vendors.
- Performs other duties as assigned.
- A bachelor's degree in information systems, computer science, business operations, or a related field is required. Master's degree preferred.
- 10+ years of progressive IT management experience in a highly competitive, large corporate organization managing $1M+ budgets with solid knowledge of systems operations and 24/7 data center support.
- Strong knowledge of data center infrastructure elements, including electrical and mechanical subsystems, security, and life/safety systems.
- Demonstrated experience with disaster recovery concepts, strategies, and implementation.
- Excellent oral and written communication skills and ability to present complex topics to a nontechnical audience.
- Strong execution skills. Drives flawless execution of projects as well as contributing to continuous improvements of critical projects and programs.
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