Senior Technical Support Analyst

pstrongJoin the MVT family Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX!/strong/p pstrongJob Summary/strongbr / The Technical Support Analyst will be responsible for providing support to a wide variety of customerbr / types and situations. Progressive levels of responsibility within the role will necessitate a more proactivebr / approach to preventing future issues and fostering customer educatio/p pstrongResponsibilities:/strong/p pRepresent the technical support team in cross-functional meetings and projects.br / Handle the most complex and critical technical issues.br / Advise on more complex technical issues that Analys I amp; II cannot resolve, as needed.br / Act as a subject matter expert for specialized technical areas within the organization.br / Develop and implement advanced troubleshooting techniques and solutions.br / Conduct training sessions and workshops for technical support teams and end-users.br / Act as a point of escalation for critical issues and provide hands-on assistance when necessary.br / Continuously evaluate and recommend new technologies and solutions to improve efficiencybr / and effectiveness.br / Works with IT leadership to run the Change Management System/p Pay Range: 19.50-19.50 per_hour, General Benefits: strongJob Benefits:/strong ul li401(k)/li liDental Insurance/li liHealth Insurance/li liLife Insurance/li liPaid Time Off/li liTuition Reimbursement/li liVision insurance/li /ul pstrongBenefit Conditions:/strong/p ul liOnly full-time employees are eligible./li /ul