Associate Account Resolution Representative - Auto - Bilingual (Spanish/English)

About this role:

Wells Fargo is seeking Associate Account Resolution Representatives – Bilingual (Spanish/English) to join our Auto team in Irving, TX. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we’re the #1 financial services company to grow YOUR career. Apply today.

In this role, you will:

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

• 6+ months of account resolution, customer contact, or customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking, reading and listening proficiency in Spanish/English

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Desired Qualifications:

• Strong telephone etiquette and customer service skills
• Excellent verbal, written, and interpersonal communication
• Ability to work effectively in a structured, adaptable, and changing call center environment
• Skilled in navigating multiple computer systems and using search tools to locate information
• Good analytical skills with high attention to detail and accuracy
• Ability to negotiate, influence, and collaborate to build successful relationships
• Solid conflict management and decision-making abilities
• Effective team player with strong collaboration skills
• Proven ability to meet production goals, deadlines, and performance metrics
• Intermediate proficiency in Microsoft Office applications

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Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Must be able to attend full duration of required training period
• Must work on-site at the location posted
• This position is not eligible for Visa Sponsorship
• Must complete and pass required language assessment

Training Schedule:

• Anticipated start date is October 19, 2026
• Training will be for four weeks, Monday through Friday, 8 am to 5 pm

Work Schedule:

• Working schedule will be within the operating hours of Monday - Thursday, 7 am- 10 pm, Friday, 7 am - 7 pm; and rotating Saturday's, 7 am - 4:30 pm.
• Schedule after training will be assigned prior to the end of training.

Job Location:

• 401 Las Colinas Blvd W Bldg A, Irving, TX 75039 ​

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.