Senior DevOps Engineer

Job description

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

We are seeking a highly skilled Senior DevOps Engineer to serve in a leadership role for our DevOps team. This role is ideal for a seasoned DevOps professional who excels in fast-paced, high-stakes environments, has deep expertise in cloud-native infrastructure at scale, and can both execute hands-on work as well as guide other engineers . You’ll help drive modern DevOps practices, ensure system reliability, and scale enterprise-level infrastructure while partnering closely with engineering and security teams.

Sounds interesting? Let’s talk.

AS A SENIOR DEVOPS ENGINEER, YOU WILL:

• Partner closely with the Director of DevOps, operating independently and making informed decisions in high-pressure situations.

• Lead and mentor DevOps team members, ensuring best practices in automation, monitoring, and incident response.

• Architect, implement, and manage infrastructure in AWS leveraging modern cloud-native patterns.

• Own and expand existing infrastructure-as-code, ensuring repeatability and compliance using technologies such as Terraform and ansible .

• Manage and optimize multiple Kubernetes clusters for enterprise-scale applications.

• Oversee observability and monitoring solutions using Datadog (APM, Infrastructure Monitoring, etc.) and other related tools.

• Partner with Engineering and QA teams to streamline CI/CD pipelines and release management.

• Write clear, actionable Jira tickets and maintain strong documentation to drive execution across teams.

• Drive modern DevOps and SRE practices (e.g., GitOps, immutable infra, auto-scaling, blue/green & canary deployments).

• Support disaster recovery planning, capacity management, and compliance requirements (PCI DSS, SOC 2).

EXPERIENCE & SKILLS:

• 5–8+ years of professional experience in DevOps, SRE, or Infrastructure Engineering.

• Strong expertise with AWS services (EC2, ECS/EKS, RDS, IAM, VPC, Lambda, Route53, etc.).

• Proven experience with Terraform in production at scale.

• Solid hands-on knowledge of Kubernetes (EKS preferred) and container orchestration patterns.

• Experience with Datadog or equivalent APM/observability stacks (Prometheus, New Relic, etc.).

• Demonstrated ability to remain effective and decisive during incidents, outages, and critical releases.

• Strong technical writing and organizational skills (clear Jira tickets, runbooks, postmortems).

• Understanding of modern DevOps/SRE principles: CI/CD, infrastructure immutability, monitoring-first culture, GitOps, automated testing, secrets management.

• Excellent communication and collaboration skills across technical and non-technical stakeholders.

• Prior experience mentoring junior DevOps engineers or leading small teams.

BONUS SKILLS:

• Experience with multi-cloud or hybrid architectures.

• Exposure to database performance and scaling (MySQL, Postgres, NoSQL).

• Knowledge of security automation (Vault, AWS Security Hub, etc.).

• Familiarity with compliance frameworks (PCI DSS, SOC 2).

BENEFITS:

We offer

• Medical, Dental, Vision, and Voluntary benefits

• Generous PTO

• Paid parental leave (following 12 months of continuous employment)

• 401K Match

• $200 event reimbursement

• 360 Learning, a world-class learning and development platform

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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