HVAC Service Supervisor

Join a dedicated team committed to delivering high-quality HVAC service and exceptional customer satisfaction. As an HVAC Service Supervisor, you will oversee daily field operations, ensuring that service standards, safety protocols, and company objectives are consistently achieved. This role is vital to maintaining operational excellence, supporting technician growth, and upholding the company's reputation for reliable and efficient service. If you are passionate about leading teams, driving performance, and making a positive impact, this is an excellent opportunity to advance your career in a supportive and professional environment.

Responsibilities

• Supervise and coordinate daily field operations for HVAC service technicians to ensure efficient and effective service delivery.
• Monitor labor productivity and ensure field work is converted into billable revenue at targeted efficiency levels.
• Control callback rates and minimize rework to protect gross margin and support customer retention.
• Enforce safety standards and protocols to maintain a safe work environment for all team members.
• Maintain consistent diagnostic and repair quality across all technicians to meet company standards.
• Ensure accurate and thorough job documentation to support billing integrity and cash flow.
• Support the development and training of technicians to enhance skills, reduce turnover, and maintain workforce stability.
• Uphold company policies and operational discipline to ensure field performance aligns with financial and operational targets.

Qualifications

• Experience in HVAC service operations or a related supervisory role.
• Strong understanding of HVAC systems, diagnostic procedures, and repair standards.
• Ability to enforce safety protocols and quality standards in a field environment.
• Excellent organizational and leadership skills.
• Strong communication skills and the ability to support technician development.
• Attention to detail in job documentation and operational processes.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Vision insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off