US Citizen CSR - Childcare Provider Account - 14932
LOOKING FOR STELLAR TOP CANDIDATES Â
Position :Â US Citizen CSR - Childcare Provider
Working Hours : 9:00 AM - 6:00 PM EST
Salary :Â USD 2500 - 3500/month (Final offer depends on client approval and candidate experience)
Location:Â Â REMOTE
About the Role:
Youâll support families and childcare providers via phone, email, and chat for a government-contracted program. Success looks like empathetic, accurate, and timely resolutions.
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Role Responsibilities:
- Handle inbound phone, email, and chat inquiries from families
- Make outbound phone calls to childcare providers
- Triage, resolve, and escalate tickets according to SLAs and playbooks
- Document interactions and outcomes clearly in the CRM
- Educate callers on steps to secure childcare and make recommendations
- Partner with team leads to flag trends, edge cases, and process gaps
- Maintain data privacy, security, and compliance standards
Requirements:
- U.S.-based citizen with SSN (required for government contract eligibility).
- Experience with HubSpot (CRM/Service), RingCentral (telephony), Google Workspace, and Slack.
- Strong verbal/written communication; calm, empathetic problem-solver
- Comfortable with high-volume queues and structured workflows
- Detail-oriented documentation and follow-through.
- Background in childcare/early education (e.g. former daycare center director).
- Prior work on public-sector or regulated programs.
- Spanish language fluency a plus.
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KPIs / Success Metrics
- First-contact resolution, CSAT, AHT within targets
- Ticket quality audits & documentation accuracy
- SLA adherence and escalation accuracy
Note: We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
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