Community Engagement Specialist - Hybrid | Houston, TX

Overview:

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional Licensure, and Certification Reimbursement
• Paid Time Off, Federal Holidays, and Volunteer Time Off
• Paid Orientation and Training
• Day Time Hours (no holidays/weekends)
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at .

Responsibilities:

The Community Engagement Specialist works individually and is accountable for enrolling eligible patients into the HarmonyCares program. This position will work collaboratively with a Community Account Executive, to outreach physician offices and healthcare facilities, and schedule appointments to present the HarmonyCares program.

Essential Duties and Responsibilities

• Conduct thorough research to understand patient's healthcare needs, healthcare utilization and best number to call
• Conduct telephonic outreach to eligible patients and caregivers to explain and enroll patients into the HarmonyCares program
• Conduct telephonic outreach to physician offices, hospitals and skilled nursing facilities to help engage their patients into the HarmonyCares program
• Understand HarmonyCares program in depth, explain the program to patients, caregivers and providers and handle objections creatively
• Build relationships with community providers and facilities and collaborate with a cross-functional team to ensure delivery of a great patient experience
• Leverage electronic tools, spreadsheets and reports to facilitate research, identify innovative approaches, and document and present your plans and progresS
• Meet or exceed established monthly engagement targets

Qualifications:

Required Knowledge, Skills and Experience

• Associates degree, or 3+ years of progressive career growth
• 2+ years of related experience in sales, patient engagement, community outreach or customer service, preferably in the medical/healthcare industry
• Proficiency in Microsoft Excel, Word, and PowerPoint
• An engaging personality. Great active listening, written and verbal communication skills
• Detail oriented with excellent documentation skills. Organized and responsive with great follow-up
• Compassion, an interest in people and a professional presentation and demeanor at all times
• Curious and a continuous learner, a passion for solving problems with a get-it-done attitude

Preferred Knowledge, Skills and Experience

• Bilingual in Spanish, Mandarin or other language a big plus
• Contact center experience a plus
• Comfort with CRM and EMR tools a plus

Pay Transparency: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. Notice:

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.