Field Service Supervisor

We are looking for a talented Field Service Supervisor to join our team specializing in Service in Houston, TX.

In this role, you will make an impact in the following ways:

• Maximize technician productivity and quality by optimizing schedules, clarifying repair plans aligned to quotes, and removing day‑to‑day blockers.
• Elevate team capability through coaching, real‑time feedback, and structured performance reviews that drive skill growth and accountability.
• Accelerate issue resolution by providing first‑level technical support and escalating effectively to ensure rapid, accurate fixes.
• Run safe, efficient operations by managing materials, tooling, and workflows with a strong focus on safety, compliance, and 5S discipline.
• Improve quote accuracy and transparency by reviewing estimates, setting clear expectations, and proactively communicating status or plan changes to customers.
• Shorten repair cycle time by monitoring open jobs, addressing bottlenecks early, and ensuring completion within quoted timelines.
• Drive continuous improvement and branch KPIs by reviewing processes, implementing changes, and tracking metrics (throughput, rework, first‑time fix).
• Protect and grow customer relationships by resolving warranty concerns promptly and maintaining high satisfaction through consistent, professional communication.

To be successful in this role you will need the following:

• Apply financial acumen to read budgets, KPIs, margins, and ROI/TCO—and make data‑driven trade‑offs.
• Communicate clearly in multiple modes (live, written, visual), tailoring the message to techs, customers, and leaders.
• Build trusted customer relationships; translate needs into timely, customer‑centric solutions.
• Direct work by setting clear goals, delegating effectively, and removing blockers to maintain flow.
• Ensure accountability with transparent metrics, ownership, and follow‑through on commitments.
• Manage conflict early and constructively; focus on facts, outcomes, and collaborative solutions.
• Execute diagnostics: translate complaints into a plan, follow workflows/tools, isolate failed components, validate repair, and document results.
• Use electronic service tools proficiently: select the right hardware/software, interpret outputs, and determine next repair steps.
• Document service accurately: verify customer/equipment data, capture required fields, and log work in the service system.
• Escalate technically with discipline: capture all steps/data, use knowledge bases, and balance speed with thorough investigation.
• Navigate warranty correctly: confirm root cause/progressive damage, apply policy, identify covered items, and file compliant claims.
• Plan resources and time effectively to meet commitments while adapting to changing priorities and customer demand.

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Information:

• Demonstrates a strong commitment to safety and promotes a safety‑first culture.
• Available 24/7/365 to support internal and external customers as business needs require.
• Exhibits a strong work ethic with a high level of reliability and professionalism.
• Maintains excellent time and attendance, ensuring consistent operational support.
• Works effectively as a team member, contributing positively to team goals and collaboration.

Compensation:

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary $91200

Max Salary $136800

ReqID 2425271

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.