Call Center Agent

Job Title: Maintenance Dispatcher – Call Center Agent

Location: Dallas, TX

Work Schedule:

• Training (First Month): Monday–Friday, 7:00 AM–3:30 PM, Onsite
• Post-Training Schedule:
  • Monday, Tuesday, Friday: 1:30 PM–10:00 PM CST (Remote)
  • Saturday & Sunday: 2:00 PM–10:00 PM CST (Remote)
• Off: Wednesday & Thursday
• Type of Employment: Contract-to-Hire (6 months)
• Compensation: $23/hour (Overtime and weekend hours eligible)
• Industry: Customer Service / Maintenance Dispatch
  • Benefits: Dental/Vision/Health after 60 days on contract

Job Description:

Addison Group is seeking a highly organized Maintenance Dispatcher – Call Center Agent to support our client’s nationwide maintenance operations. This role provides after-hours and weekend support to retail service locations by coordinating contractor dispatches and facilitating repair service efforts. It’s ideal for candidates who thrive in fast-paced environments and can effectively manage high call volumes while communicating with vendors, internal teams, and external customers.

Key Responsibilities:

• Respond to inbound maintenance requests and accurately log service details into the internal system
• Dispatch appropriate service contractors based on trade, location, and availability
• Monitor emergency maintenance queues to ensure issues are escalated and resolved promptly
• Maintain open communication with field teams and managers to adjust workloads as needed
• Follow up with contractors to track work status and ensure timely job completion
• Process and track service documentation, work orders, and capital project requests
• Maintain up-to-date and accurate records in service tracking systems
• Respond professionally to escalated customer concerns and provide timely updates
• Manage active service requests and prioritize tasks in a high-volume call center setting

Qualifications:

• High school diploma or equivalent required
• Minimum 1–2 years of experience in a dispatching, call center, or service coordination role
• Proficient in data entry with strong attention to detail
• Comfortable using Microsoft Excel, Outlook, and other office applications
• Strong verbal and written communication skills
• Ability to manage multiple requests and changing priorities efficiently
• Adaptability to evolving processes and technologies
• Professional demeanor with the ability to interact with contractors and internal leadership
• Experience with facility maintenance or service coordination is a plus
• Familiarity with systems such as ServiceNow or Sysco is a plus
• Bilingual proficiency is a plus

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or veteran status in accordance with applicable laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.

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