Bilingual Patient Advocate (Spanish and English)

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here:

The Bilingual Patient Advocate (Spanish and English) who will optimize the patient experience, helping them navigate the complex healthcare system—from insurance coverage to linkage to medical and supportive social services. Bilingual Patient Advocates meet one-on-one with patients, helping them understand their options for care.

Core Functions:

• Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services;
• Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP/PEP and/or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance/benefits , participating in community engagement and outreach, and scheduling appointments ;
• Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs;
• Monitors issues affecting patient access, adherence, and/or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services;
• Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools;
• Acts as a liaison between local agencies with the functions and operations of the program;
• Interprets program guidelines, policies, and procedures for operations;
• Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation. Helps to establish and implement goals, objectives, policies, procedures, and systems for the clinic;
• Maintains confidentiality and HIPAA compliance according to the clinic’s policies and procedures ; and
• Performs related duties and fulfills responsibilities as required.

Compensation

Based on the position’s duties and requirements, this role has a starting hourly rate of $21.70. The initial hourly rate will be determined by the selected candidate’s qualifications and relevant experience.

Requirements

Job Requirements:

Education and/or Licensure

• Bachelor’s degree in a social science or public health discipline.
• Two-year degree with licensure and/or four years of relevant work experience will be considered in lieu of a Bachelor’s degree.
• Basic Life Support (BLS) certification required or must be obtained before start date.

Experience

• 1+ year(s) of direct experience with HIV counseling and testing and/or case management.
• Knowledge of insurance navigation and appointment scheduling.
• 2+ years of experience in working with diverse populations, including LGBTQIA+ and communities of color, within a human service field, such as social work, psychology, counseling and/or public health required. (4+ years of part-time work/volunteer experience may be considered in lieu of 2+ years of experience).
• Ability to perform phlebotomy, or a willingness to be trained in phlebotomy.
• Experience in healthcare is preferred but not required.
• Experience with LGBTQIA+ and/or other marginalized communities a strong plus.
• Demonstrated experience taking initiative and exercising independent judgment, decision-making, and problem-solving expertise.

Additional Requirements

• Bilingual (English/Spanish) Required.
• Familiarity and experience using a trauma-informed approach to working with individuals.
• Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and LGBTQIA+ communities.

Knowledge Skills and Abilities

• Must have basic PC skills that include a combination of working in Microsoft Windows operating systems and Microsoft Outlook, Word, and Excel.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under the Health Insurance Portability and Accountability Act (HIPAA) standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Experience working with an ethnically, culturally, and racially diverse work staff.
• Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure and with minimal supervision.
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crisis, or those resistant of or negative toward (healthcare or social service?) organizations.
• Ability to apply time management practices to prioritize, schedule, and complete work effectively to comply with mandated policies and deadlines.
• Ability to deal effectively with stress relating to the changing organizational, personnel, and healthcare environment.
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
• Must be able to work productively with other departments and employees.
• Ability to work with professionals from various partners and organizations.
• Available 40 hours a week, with flexibility to work some evenings and weekends. .
• Ability to successfully manage conflict and negotiate “win-win” solutions.
• Must be able to multi-task, prioritize activities, And manage time effectively.
• Exceptional follow through on tasks and assignments.

Physical Requirements/Environmental Conditions

Perform the following with or without reasonable accommodations:

• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
• Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 50 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
• Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
• Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another.
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short-Term & Long-Term Disability
• Training & Development
• Parental Leave
• Longevity Pay

Applicant Information:

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.