DMLSS Multi-Site Support Specialist (MSS)

DMLSS Multi-Site Support Specialist (MSS)

Department: DMLSS Multi-Site Support Specialist (MSS)
Location: SAN ANTONIO, TX

NIKA is hiring for a DMLSS Multi-Site Support Specialist (MSS) who will Support each AOR as needed and provide DMLSS support at all sites that have a vacancy or require additional support. This position will be remote based with occasional travel to various sites.

Named a “Top Workplace” by the Washington Post, NIKA is a well-established company that is focused on growth within an entrepreneurial environment. We work with governments to operate and manage their real property. Our operations management, engineering, and project management services provide our customers with the value and expertise to ensure operational readiness for complex and mission-critical facilities.

Position Roles and Responsibilities

Perform DSS tasks, as detailed below, for sites that have requested and been granted Multi-Site Support

Participate in Transition Calls with AORMs, FOSs, and key site personnel to understand specific needs and/or special circumstances at the location requesting assistance

Maintain detailed and thorough record of tasks performed, by date and site, to be included in metrics for consolidated Multi-Site Support Team Monthly Activity Report (MAR)

Assist the Training Team – complete taskers, review proof of concept DMLSS to LogiCole crosswalk videos, slide decks, and other training tools; provide feedback, and perform LogiCole role-based testing, as requested

Attend and actively participate in meetings and trainings as requested by Leadership

Perform other duties as assigned

Must be able to pass official background checks and gain access to military installations

Position Requirements

Minimum 2 years’ DMLSS experience as a DSS, required

Minimum of two years’ experience using Microsoft Office products with proficiency in Word, Excel, and Outlook

BI knowledge & proficiency

Availability/willingness to travel

Possess excellent communication skills, both verbal and nonverbal

Exceptional attention to detail, time management, and organizational skills

Must be able to demonstrate effective decision-making abilities

Possess the ability to analyze information, interpret results, and problem-solving skills

Customer focused

Ability to work confidently and productively in a limited-supervision, self-directed environment

Possess an active favorable NACI, or eligibility to obtain one

NIKA provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, NIKA takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.