Taskforce Complex F&B Manager

Summary

The Opportunity:

Hotel San Jose and Austin Motel are seeking a dynamic and service-driven Taskforce Complex F&B Manager to oversee aspects of food and beverage operations. Reporting to the Hotel General Manager, The Complex Food and Beverage Manager is a dynamic leader who truly enjoys creating magic for each guest, whether they are joining us in the Hotel San Jose lounge, having a bite in their room, hanging at the Austin Motel pool bar, or hosting an event. This person will lead by example and oversee the entire F&B operation and its team. We are looking for individuals who enjoy service, love a creative beverage program, and look for a dynamic work environment where no day is the same.

Key Responsibilities:

• Oversee and run service by setting the example.

• Oversee and create the beverage programs.

• Standardize and document staff training to ensure consistency in service and product

• Lead recruiting, developing, and training efforts for the F&B management team

• Create a positive work environment for all F&B employees, leading by example

• Uphold Bunkhouse customer service standards at all F&B outlets

• Personally handle resolving guest complaints regarding F&B operations

• Ensure staff has a complete understanding of their job requirements and enough training before holding them accountable for results

• Ensure regular performance evaluations are being conducted for all F&B staff

• Maintain awareness of documentation needed and retained in employee files

• Develop and maintain in-depth knowledge of the market to promote brand awareness, competitive analysis, and opportunities for demand generation

• Maintain a system of on-site inspections to ensure the interior and exterior of F&B outlets meet or exceed quality standards

• Provide effective direction to leaders regarding operational and procedural standards

• Assist hotel management teams in developing labor schedules to optimize labor and profitability of F&B outlets on property

• Develop and implement corrective action plans to address operational deficiencies and areas to improve efficiency

• Monitor periodic operational/financial performance metrics and provide in-depth analysis to the General Manager & Assistant General Manager, review labor standards on a weekly basis to ensure controls are in place

• Ensure open lines of communication with staff, all departments, and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

• Maintain a high level of cleanliness and safety in the work area

• Ensure that all equipment is maintained in good, safe working condition

• Maintain an increased awareness of safety issues throughout the property

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and s are subject to review and revision.