Implementation Manager
- Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
- Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
- Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
- Be the primary face to the client during the implementation process
- Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation
- Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
- Create and maintain a detailed project plan and open items log for project monitoring purposes
- Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live
- Monitor progress using weekly status reporting formats
- Assist with escalated client issues, member issues, project issues, etc.
- Provide go-live support
- Facilitate internal Post Implementation Review meetings
- Provide mentoring and support to other team members
- Support high-volume, high-profile clients (Superbrokers, 340B, etc.)
- Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement
- Participate in ad-hoc project requests
- Bachelor's degree or equivalent work experience required
- Healthcare and/or pharmacy experience strongly preferred
- 5-8 years of work related experience required
- Salesforce experience preferred
- Microsoft Office literacy
- Strong communication skills via face-to-face meetings, conference calls and written correspondence
- Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
- Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- 12 Paid Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
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