Customer Service / Dispatcher Job Posting
Anchor Appliance Repair is a fast-growing local appliance repair company serving Rockwall and the surrounding Dallas areas. We are looking for a friendly, organized, and dependable Customer Service Representative / Dispatcher to help manage incoming calls, schedule appointments, and provide excellent customer support.
This position is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment.
Responsibilities
- Answer incoming customer calls and texts
- Schedule appointments using our dispatch software
- Respond to online leads from Angi, Thumbtack, Google, etc.
- Collect customer information, appliance model numbers, and issue descriptions
- Communicate with technicians throughout the day
- Provide customers with appointment updates and ETAs
- Filter spam calls and unnecessary interruptions
- Handle basic customer service and appliance-related questions
- Maintain a professional and friendly experience for customers
Qualifications
- Strong communication and phone skills
- Organized and detail-oriented
- Comfortable using computers and scheduling software
- Ability to multitask in a fast-paced environment
- Customer service experience preferred
- Dispatching or home service industry experience is a plus
- Appliance, HVAC, plumbing, or electrical office experience is a bonus
Preferred Traits
- Positive attitude
- Reliable and punctual
- Quick learner
- Calm under pressure
- Friendly and professional with customers
Pay: $35.00 per hour
Benefits:
- Flexible schedule
Work Location: Remote
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