Digital Business Analyst III

Job Description

Job Description

We are looking for a Digital Business Analyst III to join our team in Houston, Texas. In this long-term contract position, you will play a key role in analyzing business processes, designing solutions, and supporting various data-driven projects across the customer experience journey. This role requires someone with strong attention to detail who can coordinate across multiple teams, document requirements, and ensure the successful execution of business priorities.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned and may vary by department.

• Collaborate with product and business process owners to document requirements and align team goals with business priorities.
• Partner with business owners to define needs and execute the customer product roadmap.
• Work with SMEs to understand business problems, gather requirements, groom user stories, and define acceptance criteria.
• Support initiatives and projects by establishing plans, monitoring progress, and aligning KPIs to track value and impact.
• Lead functional design discussions and develop documentation to meet business needs.
• Coordinate integration efforts across various product teams and applications.
• Prepare reports and presentations to support ongoing and future business projects.
• Utilize JIRA and Confluence to manage work items and process backlogs.
• Apply knowledge of integrated business systems, QA testing, system design, and project management.
• Facilitate program standups, demos, and stakeholder meetings.
• Collect and analyze data on current and future process states to support business and data glossary development.

Qualifications

Education and Experience

• Required: Bachelor’s degree in Computer Science or Business Administration.
• In lieu of a degree, a High School Diploma or GED and 8 years of relevant work experience is acceptable.
• Experience: Minimum of 8 years of relevant work experience.

Certificates, Licenses, Registrations

• Preferred: Certification in Business Analysis or Project Management.

Skills Required

• Strong understanding of Data Management/Governance processes and systems.
• Ability to document business requirements and manage small-scale projects.
• Advanced knowledge in:
• Salesforce (Sales and Service Cloud)
• Business analysis methodologies
• System design and analysis
• Data Governance methodologies
• Master & Reference Data Management (preferably Stibo)
• Agile methodology, JIRA, Lucidchart, MS PowerPoint, MS Excel
• ANSI SQL (hands-on experience)
• Excellent analytical and communication skills.

Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Environmental demands and work conditions will be provided as applicable.