Collection Specialist

Collections Specialist

Location: Dallas 75247 | Onsite

Compensation & Schedule

• $21/hr

• Monday to Friday, 7:30 AM – 4:30 PM

• W2 Temp to Hire

• Start Date: ASAP

ROLE IMPACT

This role ensures timely and effective recovery of accounts receivable through proactive outreach and consistent follow-up. By maintaining accurate customer records and driving communication efforts, this position supports the broader financial health of the organization and reduces outstanding balances.

KEY RESPONSIBILITIES

• Contact Sales Order customers to resolve payment issues and update contact data

• Email and mail customer account statements bi-monthly; manage statement frequency by account type

• Make daily collection calls and emails to delinquent customers and document payment arrangements

• Analyze weekly AR aging reports in Excel and prioritize follow-ups

• Confirm and update accounting contact information for collection purposes

• Support AR issue resolution and assist in audits or executive projects

• Generate warranty letters as requested by Project Managers

• Transition to managing Pay Application project collections after 3 months

• Collaborate with accounting team on department-wide initiatives

MINIMUM QUALIFICATIONS

• 1+ years’ experience in accounts receivable or collections

• Proficiency in Excel for reviewing aging reports and organizing follow-ups

• Strong organizational and follow-up skills

• Self-motivated with ability to work independently and with oversight

CORE TOOLS & SYSTEMS

• Microsoft Excel

• Email communication platforms

• Accounting and AR tracking systems (e.g., ERP or CRM software)

• Document generation tools (e.g., Microsoft Word)

PREFERRED SKILLS

• Persistent and solutions-oriented mindset

• Critical thinking and resourcefulness in locating customer contacts

• Ability to manage objections and adapt collection strategies

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