Know Your Customer Relationship Officer

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The Commercial Banking KYC Organization is your dedicated partner in navigating the complexities of Anti-Money Laundering (AML) and KYC requirements. Our KYC Relationship Officers (KROs) are your go-to experts, ensuring a seamless and timely KYC process. They work hand-in-hand with internal partners and clients to gather essential information, supporting you through every step of KYC renewals, remediation, and onboarding. Trust us to keep your client relationships compliant and thriving!

As a KYC Relationship Officer within the AML/KYC Operations team, you will collaborate with Bankers to ensure all client KYC records adhere to regulatory standards. You will be responsible for the high-quality and timely completion of all client-level due diligence requirements at the inception and renewal of client relationships. Being a part of a team deeply committed to excellence and compliance, you will play a crucial role in every client interaction.

Job Responsibilities:

• Manage client and partner expectations and understanding in a consultative way
• Exhibit ownership of KYC/AML experience and client experience
• Ensure KYC/AML deliverables are met and hold internal partners accountable
• Demonstrate ongoing understanding of KYC/AML processes and work through delays and/or inefficiencies
• Manage operational risk effectively through diligent awareness of risks in our processes
• Escalate appropriate risk items and drive issues to closure
• Manage client risk effectively by supporting the banker in client selection process
• Independently manage renewal cycle of DDFs with Relationship Management Partnership
• Overseeing timely portfolio management while maintaining quality expectations.

Required qualifications, capabilities and skills:

• Ability to properly identify AML risks and demonstrates a solid grasp of AML/KYC policy
• Strong verbal and written communication skills
• Excellent time management and organizational skills
• Strong analytical and problem solving skills

Preferred qualifications, capabilities and skills:

• BA/BS degree with a minimum of 2 years of relevant experience in AML/KYC, Risk Management, Security, or Law enforcement related to fraud and illicit money movement.
• Experience in financial services, preferably in Corporate/Commercial Banking.
• Working knowledge of risk factors affecting specific products and industries.
• Ability to multi-task effectively and utilize internal resources efficiently.
• Excellent attention to detail and strong client focus, with the ability to partner with various internal groups and client coverage.
• Independent, self-motivated, adaptable, and flexible in a team environment.
• Previous credit training or underwriting experience, with the ability to navigate complex client relationships and product usage.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.

ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.