Senior Support Services Assistant

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Pay: $20.25 min to $24.30 mid per hour

Under general supervision, performs highly specialized clerical and administrative support duties for the Chief and police staff; creates and updates files, records and computer databases as directed; provides information and assistance to customers.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Independently plans and coordinates administrative support functions and services; provides administrative management of sensitive and confidential issues; exercises initiative and considerable independent judgment in performing administrative functions.
• Ensures that action items are properly processed, managed, and resolved; prepares information necessary for administrative decisions and implementation of policies and decisions; responds independently to inquiries when appropriate.
• Creates, updates and tracks a variety of electronic and paper files, records, reports, and technical documents; enters department information and other data into City computer systems; accesses and locates information for customers, staff, authorized agencies and others; duties may vary according to job assignment.
• Assists in preparing criminal cases; prepares cases for e-filing with the District Attorney's Office; downloads videos/audio evidence; updates the Records Management System.
• Performs a variety of technical and specialized office assistance duties; prepares, assembles and distributes memoranda, letters, information packets, and other communications; compiles, updates and maintains statistical and operational information.
• Provides information and assistance to visitors and others having business with the City; assists customers with service requests and documents; responds to requests for information within the scope of authority and training.
• Provides basic office assistance duties; makes and distributes copies; records filing, processes mail, documents, correspondence, invoices and other materials.
• Answers incoming telephone calls and directs the caller to the correct person or work group or takes and relays messages as appropriate; may also handle radio traffic and complaints.
• Receives and processes permits, registrations, reports, work orders, invoices and payment vouchers; monitors expenditures and budget; orders supplies, materials and equipment, and maintains inventory.
• Processes time sheet entry and maintains overtime data.
• May perform basic bookkeeping and cashier functions, and process funds and invoices.
• Responds outside of normally scheduled work hours in response to special events, natural disasters, emergencies, or critical incidents as determined by the City.
• Maintains the absolute confidentiality of all records and information; refers matters requiring policy interpretation to supervisor for resolution.
• Maintains and schedules court notices for personnel.
• Has regular, predictable attendance; attendance is a factor in continued employment with the City.
• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS: Education and Experience: High School diploma or GED equivalent; AND four years' municipal government administrative and computer experience; OR an equivalent combination of education and experience. Required Licenses or Certifications:

• Must possess a valid Texas Driver's License.

Required Knowledge of:

• City organization, operations, policies and procedures.
• Customer service standards and procedures.
• Record keeping and file maintenance principles and procedures.

Required Skill in:

• Entering data and numerical information into a computer system with speed and accuracy, and maintaining electronic records, files and databases.
• Writing basic reports and correspondence from brief instructions.
• Establishing and maintaining cooperative working relationships with coworkers.
• Operating a personal computer utilizing a variety of business software.
• Effective communication, both verbal and written.

Physical Demands / Work Environment:

• Work is performed in a standard office environment.
• Ability to lift/carry twenty-five (25) pounds, bending, stooping, and reaching as needed to file; sitting and/or standing for extended periods of time.

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