Tenant Experience Coordinator

Job title: Tenant Experience Coordinator

Hours: M-F 8am-5pm

Pay Range: $31.25

Job Description:

The main responsibility of Tenant Experience Coordinator is developing and maintaining strong

working relationships with the tenants in the facility, including but not limited to, ensuring that

tenant issues and needs are responded to and resolved by the appropriate individual,

department, or service.

The Tenant Experience Coordinator is responsible for the development, coordination and

implementation of tenant special events including ideation, marketing material creations, event

logistics, management of event performance, and corresponding post-event breakdown and

reporting.

General Job Duties:

• Serve as liaison between Property Management team and the tenants

• Take a leadership role in communicating to/from tenants, vendors, the management

team, community representatives, etc.

• Obtain customized tenant information for points of contact for birthdays, tenant

anniversaries, etc.; manage tenant appreciation gifts and recognition

• Distribute Welcome Packages for new tenants, to include a pre-determined welcome gift

and tenant handbook.

• Distribute frequent tenant correspondence on the upcoming week’s events and activities

• Liaison with community businesses to develop discount programs with exclusive

offerings for tenants; Negotiate and promote exclusive discounts, such as restaurant of

the month, for tenants to exclusively take advantage of

• Distribute flyers to tenants regarding upcoming activities and events

• Greet tenants upon arrival daily from 8am-9am as they enter the building

• Ensure the amenity guide/brochure is consistently up to date, live on the property

website, and available in hard copy at the concierge desk

• Organize annual meetings with individual tenants to discuss concerns and suggestions

that can benefit the organization’s experience.

• Create and manage a tenant contact list, circulating a tenant contact form annually to

ensure all information remains accurate.

• Work with Company’s Director of ESG to support company health & wellness initiatives;

execute and communicate these initiatives at the property-level

• Seek community outreach opportunities for tenants to engage with such as annual Toys

for Tots holiday drives.

• Organize and distribute a monthly newsletter using a Company-provided template and

highlighting amenities, tenant discounts, and building events.

• Manage Property website, ensuring website and documents within Angus stay updated

• Create and distribute news and events

• Create and maintain the Company-provided tenant handbook and amenity guide

brochure which outlines the contacts, communication tools, maps, Environmental Health

initiatives, services, discounts, and amenities offered exclusively to tenants.

• Design flyers and graphics for upcoming events/promotions

• Provide ideas, programming, and associated budget numbers for consideration (with the

Property Manager) to establish a matrix of events and value-add services, etc. specific

to the building’s tenant mix

• Curate, schedule and manage tenant events such as recurring food trucks, farmer’s

markets, blood drives, health fairs, holiday charity events, craft/jewelry shows, massage

therapist sessions, notary services, fitness classes, and other on-site personal care

services, etc. (as examples)

• Keep record of all tenant events and event attendance and feedback

• Manage amenity tracker and update with weekly/monthly metrics

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.