Bilingual Member Enrollment Specialist - (English/Spanish)

Role Details

Location: US: AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, OR, TX, VA, WA
Work Arrangement: Remote
Type of Support: Outbound calls
Contract Duration: Temporary, 6 Months
Training Schedule: Monday - Friday, 11:00am - 8:00pm EST (tentative)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: July 30, 2026

About Us

Crescendo  represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

By leaning into our core values, we’re aiming to drive a positive and long-lasting patient enrollment experience. We’re currently looking for a motivated Patient Enrollment Specialist with a passion for talking to people, developing strong relationships, and the ability to provide personalized support through enrollment and program implementation.

The best fits for our team are people who are excited about working in a dynamic environment where they have the ability to change people’s lives for the better and have the self-motivated drive to be a strong part of the team. Additionally, those who are driven by helping others and making a real difference.

This role requires fluency in both English and Spanish . The ideal candidate will be able to communicate clearly and professionally with Spanish-speaking members, both verbally and in writing, to ensure equitable and accessible support throughout the enrollment process.

What You’ll Do:

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize program benefits and the impact it will have on member health
• Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
• Maximize team growth by delivering observations and identifying trends to help the team as it grows

What We Expect From You:

• Language Requirement: This role requires fluency in both English and Spanish . The ideal candidate will be able to communicate clearly and professionally with Spanish-speaking members, both verbally and in writing, to ensure equitable and accessible support throughout the enrollment process
• Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
• You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
• You love being on the phone and chatting with folks and want to flex your extroverted personality
• You love providing assistance and showing people the benefit of a product or service
• You are tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously
• You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
• You are goal-oriented with a go-getter attitude and are able to work with limited supervision
• You like to educate and simplify concepts for folks who struggle with complicated things

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Remote working arrangements 
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected] .

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .