Strategic Account Manager - Own & Grow a $4M-$7M Enterprise Hardware Portfolio

We are exclusively representing a well-established, privately held technology hardware company at a pivotal stage of growth. This organization supports customers running complex, mission-critical systems and has built a strong reputation for reliability, technical depth, and long-term partnerships.

Client details will be shared with qualified candidates during the interview process.

This role is designed for a Strategic Account Manager who wants ownership , stability , and meaningful upside —not a transactional sales position, but a long-term account leadership role focused on retention, expansion, and customer success.

The Role

As a Strategic Account Manager, you will manage a defined portfolio of existing technology hardware customers, totaling approximately $4M–$7M in annual revenue . You will be responsible for maintaining strong customer relationships, expanding usage across the hardware portfolio, and ensuring long-term account health.

This position sits at the intersection of customer success, revenue growth, and technical fluency. You will work closely with internal teams while serving as the primary point of contact for your customers.

Key Responsibilities

Account Ownership & Relationship Management

• Own and manage a portfolio of existing customer accounts

• Build long-term, trust-based relationships via phone, video, and email

• Lead Quarterly Business Reviews (QBRs) for key customers

• Develop a deep understanding of customer deployments, refresh cycles, and long-term technology roadmaps

Revenue Retention & Expansion

• Identify cross-sell, up-sell, and expansion opportunities within active hardware deployments

• Support ongoing rollouts of validated hardware solutions

• Recognize when customers require new solution designs or architectures and partner with the Growth Team

• Ensure timely deal registration and accurate pipeline tracking

Operational Discipline

• Maintain complete and accurate CRM records

• Log all customer interactions and follow-ups

• Build and execute targeted email sequences aligned to hardware lifecycle stages

• Provide accurate weekly forecasts tied to customer demand and procurement cycles

Product & Industry Expertise

• Develop strong working knowledge of the hardware portfolio, SKUs, and use cases

• Stay current on trends in compute, embedded systems, and edge hardware

• Participate in structured training and continuous self-directed learning

Cross-Functional Collaboration

• Work closely with the Growth Team on new solution opportunities

• Partner with Operations, Engineering, Procurement, and Finance to support customer success

What Success Looks Like

• Customers view you as a trusted, strategic partner

• Revenue is retained and expanded within your portfolio

• Opportunities are identified proactively rather than reactively

• Pipeline visibility and forecasting are accurate and reliable

Who This Role Is a Strong Fit For

You are likely to succeed in this role if you:

• Enjoy owning long-term customer relationships

• Are comfortable being accountable for revenue retention and growth

• Prefer structured environments with clear expectations

• Are curious about technology and motivated to continuously learn

Required Experience

• 2–5+ years in technology hardware sales, customer success, or account management

• Experience managing a multi-million-dollar book of business

• Understanding of hardware sales cycles, lead times, BOM considerations, and deployment schedules

• Strong communication, organizational, and relationship-building skills

This Role Is Probably Not a Fit If

• You prefer one-off, transactional sales over long-term account ownership

• You are uncomfortable managing a defined revenue portfolio

• You are not interested in learning technical products or evolving hardware technologies

• You are seeking capped commissions or a purely inbound support role

Compensation & Benefits

Compensation

• Base Salary: $60,000–$70,000

• On-Target Earnings: $120,000–$140,000+

• Uncapped variable compensation tied directly to performance

Benefits

• Comprehensive health, dental, and vision coverage

• Paid time off and company holidays

• Ongoing training and professional development

• Clear long-term growth paths

Additional Information

This search is being conducted exclusively. Applications are reviewed on a rolling basis, and we move quickly when we find candidates who align closely with the role.

If you are looking for a strategic account role with ownership, upside, and long-term career potential, we encourage you to apply.