Patient Account Specialist

Job Title: Patient Account Specialist

Location: Houston, TX 77040 (Onsite for training, potential remote based on performance)

Industry: Healthcare Revenue Cycle / Patient Accounts

Pay: $19 – $22 per hour

Job Type: Direct Hire

Benefits:

• Paid Time Off (PTO) – accrues from day one (15 days annually, usable after 90 days)
• 9 company-observed holidays (7 full days, 2 half days) – paid immediately, no waiting period
• Medical, dental, vision, and life insurance – eligible from day one, effective the 1st of the following month
• 401(k) with company match – vested after 2 years
• Opportunity for remote work after training based on performance

About Our Client:

Our client is a healthcare organization expanding its team due to internal growth and the addition of a new facility. They are seeking Patient Account Specialists to join their business office team in Houston. This role offers direct hire stability, career growth opportunities, and a path to remote work after successful completion of training.

Job Description:

The Patient Account Specialist will be responsible for supporting the patient billing cycle, ensuring accuracy in account management, and resolving outstanding balances. This is a great opportunity for someone with facility billing experience who is reliable, detail-oriented, and tech savvy.

Key Responsibilities:

• Maintain confidentiality of patient records and billing information
• Answer incoming billing office calls and assist with claim review requests
• Contact patients with outstanding balances to arrange payment or resolve disputes
• Resolve unpaid or denied claims and file appeals as necessary
• Accurately process and post patient payments daily
• Research and process refund requests within compliance regulations
• Collaborate with team members to resolve account discrepancies
• Interpret policies and procedures for patients, families, and internal staff
• Provide support to the account recovery team as needed
• Perform additional related duties as assigned

Qualifications:

• Minimum 1 year of patient account or self-pay experience
• Prior facility experience required
• Experience handling and interpreting remits/EOBs
• Strong communication skills, detail-oriented, and reliable
• Tech savvy, with the ability to work across multiple systems

Additional Details:

• Training: Fully onsite for about 90 days depending on performance; potential to transition fully remote after successful training
• Hours: Flexible start times between 6:30 AM and 5:30 PM (Monday–Friday)
• Interview Process: Virtual interview with hiring managers
• Start Date: 2 weeks after offer acceptance
• Dress Code: Business casual

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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