SUPV Telecommunication Accounting

SUPV Telecommunication Accounting Location Hybrid remote in Houston, TX :

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Supervise the day-to-day Mobile Device Support team. Review and correct telecommunications invoices and journal entries. Communicate expectations and service levels. Develop a high performing and flexible team. Supervises in a hybrid work environment.

SUPV Telecommunication Accounting

RESPONSIBILITIES

• Supervise the day-to-day Mobile Device Support team responsible for MACD (Moves, Adds, Changes and Deletions/Disconnects) phone and data services requests. Assess and resolves issues as they arise. Ensure services are delivered as ordered and completed on schedule. Procure wireless devices and services supporting corporate and personal liable devices. Manage the company's toll free numbers usage and billing.
• Establish and communicate expectations, delegate assignments, and set deadlines. Monitor workload and make adjustments; observe workers and provide guidance as well as kudos.
• Creates equitable work schedules to ensure available resources for services while being mindful of overtime expenses and requests for time off.
• Run work productivity reports; review and trend metrics. Collaborate with team and Management to understand issues, gap/missed opportunity, and agree upon future expectations. Implement and monitor improvements; apprise stakeholder on progress.
• Review vendor invoices and charge codes; collaborate and inform vendor of corrections. Prepare Telecommunication journal entries, reconcile and balance general ledger accounts, and research and correct discrepancies. Prepares month-end and year-end close documents.
• Gathers audit documentation for both operational and financial audits
• Collaborate among colleagues to resolve process, supply chain, billing, accounting, systems, and customer issues. Negotiate viable business solutions and implement.
• Establishes service level agreements (SLAs) and develops metrics. Monitor SLA metrics, identify trends, collaborate with team on root cause, research issues, and implement process enhancements.
• Identifies gaps and implements innovative solutions improving efficiencies. Maintains processes and procedures. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.

Expectations

• Self-manage team's workload to deliver quality work on time. Work independently, inviting peer review & collaboration for accuracy and improvement. Apply procedures, regulations, and policies producing compliant and efficient results. Exhibit accountability for work and behaviors.
• Demonstrate team behaviors (walk the talk) by initiating discussions regarding assignments, expectations, priorities, and deadlines with leadership seeking guidance and coaching.
• Maintains processes, procedures, and service levels. Identifies and implements innovative solutions improving efficiencies. Recommend viable options & solutions to resolve complex issues.
• Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.

People Development

• On-board new team members introducing colleagues, facilities, and ensuring appropriate training on timecards, processes, applications, policies, and regulations.
• Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Assesses staff's abilities recommending pay increases and career advancements.
• Ongoing trains or ensures staff is appropriately trained on processes, procedures, and controls to support changes.
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job.

MINIMUM Requirements

Education

• Bachelor's degree in Accounting or related discipline.

Experience

• At least four years' accounting experience with increasing responsibility.
• Experience supervising people directly or indirectly (project management) preferred

Knowledge, Skills and Abilities

• Leadership qualities and skills
• Professional written and verbal communication skills; apply diplomacy, listening skills, and tact particularly when conversing with customers
• Ability to create clear reports and data visualizations to assist in decision-making and problem analysis
• Cognitive Ability including reason, plan, solve problems, comprehend involved processes, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
• Conversant in technical discipline acumen
• Proficient technical discipline software application skills; Proficient MS Office Suite skills
• Ability to work with and communicate with remote stakeholders
• Ability to manage a remote team

Work CONDITIONS

Work Environment

• Comply with Corporate dress code policy

Work Postures

• Continuous periods of time sitting, frequently up 6 hours
• Climbs stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises
• No routine travel

Postal Code: 77019

Category (Portal Searching): Finance and Accounting

Job Location: US-TX - Houston

Job Profile ID: C01098

Time Type: Full time

Location Name: SCI Corporate Office