UC Migration Engineer (Remote)

Job Overview

We are looking for a Cisco-focused UC Migration Engineer (for NA / US office - candidate should be from LATAM region ) to plan, implement, and transition customers from legacy Cisco Unified Communications systems (Cisco UCM, Unity, UCCX, gateways) to cloud-based Cisco platforms such as Cisco Webex Calling. The ideal candidate must have strong expertise in Cisco UC infrastructure, migration methods, SBCs, voice routing, device onboarding, and Cisco UCaaS environments.

Key Responsibilities

• Evaluate existing Cisco UC (CUCM, Unity, UCCX, Gateways) infrastructure and create detailed migration plans.
• Configure and enable services in Webex Calling, including user onboarding, license assignments, device setup, and access controls.
• Migrate users, devices, dial plans, collaboration features, voicemail, contact center call flows, and PSTN connectivity to Cisco Cloud platforms.
• Perform network readiness assessments—QoS, LAN/WAN validation, SIP trunking, gateway assessments.
• Configure Auto Attendants, IVRs, Call Queues, Hunt Groups, and Webex Calling routing rules.
• Migrate or provision Cisco devices: 88xx phones, Room/Board endpoints, Webex devices, soft clients.
• Execute bulk migration jobs using automation tools (Control Hub imports, scripting, REST APIs).
• Work closely with customer technical teams during cutovers and troubleshooting issues related to SIP, SBCs, voice quality, device registration, and routing.
• Provide Go-Live, cutover support, UAT validation, and post-migration stabilization.
• Deliver clear progress updates, documentation, and issue/resolution logs.

Required Skills & Qualifications

• Deep understanding of Cisco UC technologies: CUCM, Unity, UCCX, Expressway, CUBE SBC, Gateways, SRST, SIP.
• Hands-on experience migrating from Cisco CUCM → Webex Calling (mandatory).
• Strong SIP, RTP, QoS, dial plan, numbering plan, SRST and SBC expertise.
• Experience with Cisco CUBE, SBC configuration, SIP trunking, number translation, routing.
• Experience provisioning Cisco IP phones, Webex devices, firmware management, and user/endpoint registration.
• Experience with Webex Control Hub configuration, analytics, troubleshooting, device onboarding.
• Experience migrating contact center call flows (UCCX → Webex Contact Center preferred, not mandatory).
• Automation experience using PowerShell, Python, REST APIs (asset but not mandatory).
• Strong troubleshooting, documentation, and communication skills.

Preferred Certifications

• Cisco Certified Specialist – Collaboration
• CCNP Collaboration
• Webex Calling certifications (preferred)
• ITIL is a plus