Operations Training Coordinator
What You'll Be Doing The Operations Training & Development Coordinator plays a critical role in shaping Nextech's future workforce by supporting the planning, coordination, and execution of apprentice training programs within service operations. This position is responsible for ensuring a seamless training experience-from onboarding through program completion-by managing schedules, logistics, communication, and training records. Ideal for a highly organized and proactive professional, this role offers the opportunity to directly impact technician development while collaborating with cross-functional teams in a fast-paced, growth-oriented environment.
- Take ownership of coordinating apprentice training programs that directly shape Nextech's future workforce
- Schedule and align training classes with instructors, ensuring smooth and efficient program delivery
- Support apprentices by managing travel arrangements and creating training-related purchase and work orders
- Deliver an exceptional onboarding experience by maintaining proactive communication with candidates from offer to training start
- Track attendance, participation, and progress to ensure successful program completion
- Utilize and grow your expertise in Learning Management Systems (LMS) to manage training content and records
- Collaborate with corporate training teams to maintain and enhance training materials and experiences
- Stay at the forefront of service operations processes and apprentice program requirements
- Build strong relationships across teams to ensure training effectiveness and operational success
- Participate in occasional travel (up to 10%) to support hands-on training sessions and evaluations
- Ensure all activities are completed safely, accurately, and in alignment with company standards
What Makes Nextech Different?
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
- 1-3 years of experience in dispatching, scheduling, or workforce coordination in service or trade environments
- Proven ability to coordinate field personnel and manage dynamic schedules
- Experience supporting or facilitating in-person and virtual training sessions
- Strong communication and organizational skills with high attention to detail
- Ability to manage multiple priorities and thrive in a fast-paced environment
- Familiarity with Learning Management Systems (LMS) and training tools preferred
- Proficiency in Microsoft Office and business systems for tracking and documentation
- Self-starter mindset with the ability to work independently and collaborate cross-functionally
- HVAC-R or service industry experience is a strong plus
- High school diploma or equivalent required
Physical Requirements
- Continuously able to work in office environment
- Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
- Continuously able to sit at a computer for up to 8 hours
- Able to alternate between sitting and standing, as needed throughout the day
- Occasionally able to lift up to 15 lbs.
- Continuously requires vision, hearing, twisting, and talking
- Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
- Rarely requires climbing
- Must be able to work full time in Dallas, TX office
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