Senior Coordinator, Instructional Operations

Senior Coordinator, Instructional Operations

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Job Posting Title:
Senior Coordinator, Instructional Operations

Job Description Summary:
The Senior Coordinator, Academic Affairs Operations, collaborates with a team of Senior Coordinators in Instructional Operations, the Managing Director, Deans, and departmental leadership to design and implement workflows that align systems, processes, and resources with institutional strategic goals.

Job Description:

Supervision Received and Exercised

Operates under the direct supervision of the school dean or designated supervisor. While the role does not typically include formal supervisory responsibilities, the Senior Coordinator may oversee limited hourly staff, including interns and temporary employees, and may coordinate their schedules. They may provide guidance to new staff hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments.

Competency Expectations

• Project Coordination: Collaborates, organizes, and facilitates activities within programmatic areas, ensuring all elements align with project and Academic Affairs goals.
• Project Planning: As appropriate, and in coordination with Academic Affairs Leadership, leads development of comprehensive project plans for small- to medium-sized initiatives, showing attention to detail and effective time management.
• Stakeholder Collaboration: Demonstrates strong coordination skills by effectively engaging with college personnel and external partners, including industry stakeholders, to achieve project objectives.
• Operational Support: Oversees coordination of special, innovative departmental or school initiatives, demonstrating a commitment to organizational efficiency.
• Leadership and Training: Demonstrates strong ability to support, coach, and guide team members while fostering a collaborative and respectful work environment.

Description of Duties and Tasks

• Remains current on institutional and Academic Affairs goals and strategies related to student success initiatives and operational excellence, and assists with implementation, assessment, and alignment.
• Gathers, organizes, and supports the initial interpretation of data related to process improvement, student success programs and initiatives, and supports implementation of recommendations to improve student success outcomes and/or operational excellence.
• Collaborates cross-functionally to build relationships with faculty, staff, and other stakeholders.
• Monitors all relevant timelines and ensures adherence to deadlines.
• Coordinates student complaint and academic integrity workflows in partnership with faculty, department chairs, deans, and Student Affairs stakeholders.
• Collaborates with centralized strategic scheduling, and helps facilitate course offerings in accordance with an instruction-wide, student-centered approach.
• Assists deans and departments with budget monitoring in coordination with the Managing Director to support optimal stewardship, communication, and workflow. Collaborates and coordinates with Business Services/Purchasing.
• Works with the school dean and departments to identify and develop requests for Full-Time Faculty (FT) and Temporary Emergency Hire (TEH). Collaborates and coordinates with academic affairs leadership and Human Resources.
• Assists with or leads special projects and initiatives as needed.
• Assists deans and department chairs with event planning; attends and staffs events; includes developing and maintaining a calendar and communications for public facing events. Collaborates and coordinates with the Office of Communications and Marketing and Academic Affairs Communications as needed.
• Provides support to deans and department chairs related to program accreditation and/or College accreditation.
• In collaboration with the Dean of the School, helps serve as a point of contact on operational issues that arise during intersession/off-contract periods when department chairs are unavailable.
• May lead or serve on various shared governance councils, committees, and ad hoc work groups.

Job Requirements

Knowledge:

• Understand and apply administrative procedures, principles, and practices.
• Understand the services and functions of educational institutions.
• Utilize organizing and planning practices.
• Operate learning management systems and web-based learning tools.
• Apply supervisory principles, practices, and methods.
• Plan and manage events efficiently.

Supplemental Knowledge:

• Student conduct processes, Title IX, Clery, FERPA, and related compliance standards.
• College policies and community resources related to student behavioral intervention and crisis response, including collaboration with faculty.
• Familiarity with statistical and analytical methodologies.
• Principles and practices associated with servant leadership.

Skills:

• Effectively use interpersonal and communications skills, including tact and diplomacy with all constituencies.
• Effectively use organizational, managerial and event planning skills with attention to detail and follow-through.
• Possesses facilitation and interpersonal skills as well as the ability to think independently and proactively solve problems
• Maintains confidentiality of work-related information and materials.
• Resolves scheduling and/or resource deployment issues and conflicts.
• Focuses on achieving optimum levels of service and maintaining high ethical standards and attention to compliance with college policies and regulations.
• Demonstrates initiative and determination to provide valuable and timely services.
• Possesses supervisory, coaching and interpersonal skills as well as the ability to think independently and proactively solve problems.
• Intermediate to advanced proficiency using standard office software applications.

Minimum Qualifications

Education:

• Bachelor's degree.
• Four (4) years of related experience, or an Associate's degree with two (2) years of related experience may be substituted for the required education (plus the required experience noted below).

Preferred Education :

• Master's degree or above.

Experience:

• Three (3) years of related experience.

Preferred Experience:

• Experience in a higher education setting supporting operations within the instructional area.
• Master's degree or four (4) years of related experience may satisfy the minimum education requirements.

Physical Demands and Work Environment

Physical Demands:

• Standard office environment.
• Ability to travel between campuses as needed, and other related travel and for other related business needs, with the understanding that the position may require relocation to a different campus in alignment with institutional priorities.

Work Environment:

• This position falls under ACC's Remote/In-Person framework.

Salary Range (PG 122)

$63,475 - $79,343

Number of Openings:
8

Job Posting Close Date:
May 28, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit . You may obtain a hard copy by contacting the Clery Compliance Officer ( [email protected] ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

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