ODC Collector High User
:
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time Department: 1150 Free Checking Job Summary: The Overdraft Courtesy Collector -High User is responsible for collecting from customers with high usage of overdraft courtesy and for providing alternative solutions for repayment or other options in support of the Bank's Overdraft Courtesy Program Guidelines and compliance with all State and Federal regulations. : ESSENTIAL JOB FUNCTIONS The statements on this are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. - Process collection calls
- Provides alternative solutions for repayment of overdrafts
- Process calls offering alternative options to overdraft courtesy
- Document call notes
- Performs mail out of call discussion
- Assists in training new hire employees
- Performs other duties as assigned SKILLS
- Active listening
- Coordination
- Instructing
- Judgement and decision making
- Mathematics
- Ability to negotiate
- Persuasion
- Reading comprehension
- Service orientation
- Effective communicator
- Organized and able to prioritize
- Ability to multitask EDUCATION
High School Graduate or equivalent
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