Team Lead, Referral Coordinator

Job Description

Job Description

Mission

The Warren Center advocates, serves and empowers the children and families impacted by developmental delays and disabilities.

Summary

Reporting to the Early Childhood Intervention (ECI) Director the Team Lead, Referral Coordinator supports the overall mission of The Warren Center by effectively providing oversight and supervision of the ECI Referral Coordinators team and processes, including accurate collection and maintenance of client information and customer service.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Oversee the coordination of Referral Coordinator team members
• Supervise Referral Coordinators and provide oversight
• Assist in ensuring team goals and metrics are accurately implemented and defined for team members
• Ensure customer service best practices are followed for external and internal customers
• Conduct orientation and training for new hires on referral and intake processes, system functions, and activities required to perform job functions
• Assist the ECI Director in developing and implementing efficient processes and procedures for the referral coordinator team
• Monitor data and provide monthly reports and updates to ECI Program Director
• Perform all functions of referral coordinator including entering referral information into databases, calling families and receiving incoming calls, completing intakes, maintain organized client records, process transfers, and prepare and distribute referral packets and forms
• Other referral coordination functions and duties as assigned by ECI Program Director

Education and Experience

• Required: High school diploma or General Educational Development (GED)
• Required: Experience in customer service and reception practices
• Required: Experience in computer data systems and computer applications
• Preferred: Preferred bilingual in English and Spanish

Environment

The physical requirements and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Frequently required to use hands to finger, handle, or feel, and use keyboard as well as see, talk or hear
• Long periods of sitting
• Work will be conducted in a shared office space
• The noise level in the work environment is usually moderate

Additional Technical Skills, Traits and Knowledge

To perform this job successfully, an individual must be able to perform each qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High energy and passion for The Warren Center’s mission is essential
• Flexible and adaptable style
• Clear and concise communication skills
• Professional, dependable, and proactive
• Ability to work in a fast-paced environment
• Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside The Warren Center
• Strong organizational and time management skills with exceptional attention to detail
• Advanced knowledge of Microsoft Office Suite: including Word, Excel, PowerPoint, Outlook, OneDrive/SharePoint, and Teams
• Frequently required to use hands to finger, handle, or feel, and use keyboard as well as see, talk, or hear
• Long periods of sitting
• Work is performed in an office shared by multiple people with limited privacy
• The noise level in the work environment is usually moderate

E QUAL O PPORTUNITY E MPLOYER

The Warren Center is an Equal Opportunity Employer, and we believe in an inclusive culture for all. The Warren Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.