Residential HVAC Service Manager

Residential HVAC Service Manager at ARS-Rescue Rooter summary:

The Residential HVAC Service Manager will lead and mentor a team of HVAC service technicians in a high-volume residential service environment, overseeing daily field operations, safety compliance, and customer satisfaction. Responsibilities include troubleshooting complex systems, managing labor, materials and budgets to meet profit margins, coordinating with dispatch to improve technician utilization, and delivering training to reduce callbacks. The role requires 4 years of residential HVAC service experience, 3+ years of supervisory experience, sales ability, valid driver’s license, and preferred TX state licensing and code knowledge.

Company Name: ARS-Rescue Rooter Overview:

Industry: HVAC Service

Job Type: Full-Time, Year Round

American Residential Services (ARS), is seeking an experienced HVAC Service Manager to oversee our Service department. Work for the nation's largest provider of residential HVAC, plumbing, and electrical services.

With 7,000+ team members and 45+ years of industry experience, ARS delivers stabiility, growth, and industry-leading support for HVAC professionals.

What We Offer an HVAC Service Manager

• Insurance available after 31 days
• Low-cost medical insurance (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Take-home company vehicle + gas card

Responsibilities:

As an HVAC Service Manager, you will:

This role requires a leader with technical depth to troubleshoot complex HVAC Service systems, while optimizing labor productivity, ensuring OSHA safety compliance, and maintaining high customer satisfaction ratings.

• Lead and mentor a team of HVAC Service Techs , overseeing strategic hiring, technical training, coaching and performance management.
• Oversee daily field operations to ensure safe, efficient, and high-quality service delivery.

• Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.

• Act as the primary point of contact for customers to resolve issues and ensure top-tier customer satisfaction.
• Partner with the dispatch team to improve technician utilization rates and ensure the right skill set is matched to every service call.
• Perform regular job site inspections to audit workmanship, ensure code compliance, and implement strategies to reduce callbacks.
• Track departmental operations, inventory, tools, vehicles, and maintenance .

• Ensure compliance with safety regulations, company policies, and local codes .

• Provide ongoing on-the-job training and development for technicians to level up skills.

• Lead weekly technician meetings and monitor key performance indicators (KPIs)

Qualifications:

HVAC Service Manager Requirement:

• 4 years of Residential HVAC service experience

• 3+ years HVAC management or supervisory experience

• TX State license and HVAC code knowledge (preferred)

• Sales experience required
• Experience in a high-volume residential service environment with a focus on upselling, cross-selling, and revenue growth

• Valid driver’s license with a good driving record

• Strong leadership, communication, computer, and math skills

• Ability to manage people, operations, and budgets effectively

Skills

• Expertise: Deep knowledge of HVAC service, repair and diagnostics .

• Leadership: Proven track record in field supervision and coordination.

• Certifications: TX State License and familiarity with EPA regulations

• Compliance: National & Local Mechanical Codes and safety regulations.

• Sales Integration: Ability to support sales teams with technical system pricing and equipment selection and mentor the service team on consultative sales techniques .

Why Join ARS?

ARS is a national leader in heating, air conditioning, ventilation, plumbing, and electrical services . We invest in our HVAC team with competitive pay, top benefits, and long-term career opportunities.

Apply today to and build a high-earning HVAC Service career with ARS.

If you meet the requirements, call Latroya to discuss 803-587-7248.

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Keywords:

HVAC service manager, residential HVAC, field operations, technician supervision, service dispatch, preventive maintenance, safety compliance, upselling HVAC, job site inspection