HME Patient Coordinator

A Hug Away Medical Supplies, Inc. is seeking a dedicated and detail-oriented HME Coordinator to oversee our medical supply operations. This role is ideal for a highly organized, compassionate professional with strong HME experience who thrives in a patient-focused, compliance-driven environment.

• Inventory Control: Conduct monthly inventory audits, track usage, monitor expiration dates, and coordinate restocking.
• Sales & Order Coordination: Oversee the DME order process from intake to delivery and follow-up, including insurance verification and patient education.
• Compliance Oversight: Ensure compliance with Medicare, HQAA, HIPAA, and OSHA standards; maintain required documentation and operational logs.
• Customer Service: Address patient concerns, resolve issues promptly, and conduct post-delivery satisfaction calls.
• Vendor & Partner Communication: Liaise with suppliers, delivery staff, referral sources, and healthcare partners.
• Reporting: Compile and submit monthly inventory and sales reports; contribute to quarterly quality improvement reports (QAPI).
• Marketing Support: Assist with community outreach and referrals; implement in-store promotions and education events.

Qualifications:

• 2+ years of experience in Durable Medical Equipment (DME) or Home Medical Supply operations.
• Strong knowledge of Medicare billing, DME regulations, and patient education.
• Proficiency with Brightree.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work independently and collaboratively within a healthcare team.

We Offer:

• Competitive compensation.
• Paid time off (PTO) & vacation.
• Dental, vision, disability, and life insurance.
• 401(k) with 3.5% company match.
• Gas allowances & access to company vehicle for deliveries.
• Supportive and collaborative team environment.
• Bonus incentives tied to growth and performance.
• Opportunity to contribute to a growing, community-based medical supply provider.

A Hug Away Healthcare, Inc. is not just a brick-and-mortar company; we are one of the best Female Owned healthcare agencies in Katy and Houston (Texas), with a comprehensive team of professional experts with over 35 years of experience. Choosing a dependable, cost-effective, and well-qualified home health, hospice, medical supply, or health help in Katy and Houston, TX, can be exhausting. That is why we are here. We are a women owned Hospice and Healthcare company that puts its customers first. If you'd like to be part of the team at A Hug Away, apply now!