Sales and Customer Experience Supervisor

Customer Experience & Sales Supervisor - Lead, Grow & Make an Impact

Do you thrive on leading teams, solving problems, and turning every customer interaction into an opportunity for success? Are you passionate about both sales and service , and ready to inspire a team that drives growth and delivers exceptional care?
If so, this role is for you.

We don’t just serve customers - we build lasting relationships that protect families, pets, and the planet. As our Customer Experience & Sales Supervisor , you’ll guide and grow our Inside Sales and Customer Care teams , empowering them to reach goals, create meaningful connections, and deliver outstanding service every day.

If you’re a strong communicator, motivator, and results-driven leader with a talent for sales and service excellence, this is your chance to take the next big step in your career.

Why You’ll Love It Here:

• Supportive Leadership Culture - You’ll lead through encouragement, not just expectations, and help your team hit goals with confidence.
• Growth Opportunities - As our company expands, your leadership path can grow right along with it.
• Mission-Driven Work - Protect families, pets, and the environment with services you can truly stand behind.
• Collaborative Environment - Partner with operations and leadership to ensure customers get the best possible experience.
• Real Impact - The success of your team directly drives customer satisfaction, revenue growth, and company success.

What You’ll Do:

• Lead, coach, and motivate our Inside Sales and Customer Care Representatives .
• Foster a sales-focused culture built on relationship-based selling and service excellence.
• Deliver hands-on coaching through call reviews, sales goal tracking, and team development .
• Handle escalated customer concerns with professionalism and care, turning challenges into retention and upsell opportunities.
• Partner with operations to maintain smooth routing, scheduling, and communication.
• Track and analyze team performance to identify trends, celebrate wins, and drive improvement.
• Support the hiring, onboarding, and licensing of new team members.

What We’re Looking For:

• Leadership Experience - Proven success leading a team in sales, customer service, or call center operations .
• Sales Mindset - You know how to motivate and coach a team to meet and exceed sales goals while maintaining great relationships.
• Customer Focus - You believe that strong service and smart selling go hand in hand.
• Experience - At least 3 years in sales and/or customer service , with leadership experience strongly preferred.
• Licensed or Ready to Learn - Texas Pest Control Technician license with Termite category (or ability to obtain within 90 days).
• Tech-Savvy - Comfortable with CRM systems (FieldRoutes experience a plus).
• Strong Communicator - Confident, clear, and calm-even in challenging situations.

Perks & Pay:

• Competitive Salary + Sales Incentives - Rewarding you for both leadership and results.
• Health Benefits - Medical, dental, and vision with employer contribution.
• 401(k) with Match - Invest in your future while you grow your career.
• PTO & Paid Holidays - Recharge when you need it most.
• Winning Culture - A team that works hard, celebrates success, and has fun along the way.
• Career Growth - Build your leadership career in a company that’s expanding fast.

Ready to Lead, Sell, and Serve?

If you’re ready to lead a dynamic team , drive sales growth , and deliver outstanding customer experiences every day , we’d love to meet you.