Customer Service Representative

Job Description

Job Description

Foundational knowledge and skills

Licensing and Education: High-producing insurance producers must meet state-specific licensing requirements, including completing pre-licensing coursework and passing the state insurance licensing exam. A bachelor's degree in business, finance, or a related field can be beneficial but is not always required.

Deep Product Knowledge: A comprehensive understanding of the insurance products and services offered is essential. This includes knowing the features and benefits of various policies, staying updated on industry trends, and even having a general awareness of related areas like finance, taxes, and legalities to offer added value to clients.

CRM Proficiency: Using Customer Relationship Management (CRM) software is crucial for managing clients and prospects, generating leads, and analyzing the effectiveness of marketing tactics.

Continuous Learning: A commitment to ongoing training and certifications is vital to staying ahead of trends, product updates, and sales techniques.

Essential skills

Communication & Interpersonal Skills: High-producing agents excel at building relationships and communicating effectively. This involves actively listening to clients, clearly explaining policy details, addressing concerns, and negotiating terms. Building trust and credibility is paramount.

Networking: Developing and leveraging a referral network, engaging in community events, and fostering strong professional relationships are key to generating new leads and expanding reach.

Sales & Closing: Effective sales strategies, such as building a solid foundation, focusing on value rather than price, and utilizing content to educate prospects, are critical for maximizing conversions and achieving sales targets.

Customer Service: Putting the client's needs first and providing exceptional service is vital for building lasting relationships and encouraging referrals. This includes regular follow-up, offering personalized service, and being transparent.

Problem-solving & Analysis: Insurance producers need to be able to analyze client needs, identify potential problems, and offer appropriate solutions

Key personal attributes

Drive & Ambition: Successful insurance producers are highly motivated, competitive, and driven to achieve their goals, often demonstrating a strong work ethic beyond standard hours.

Persistence & Resilience: Facing rejections and overcoming challenges requires resilience and persistence to maintain a positive attitude and continue pursuing leads and sales opportunities.

Self-confidence: Approaching prospective clients with confidence and maintaining composure in the face of setbacks is essential for success.

Honesty & Transparency: Building trust with clients hinges on honesty and transparency, including setting realistic expectations and openly communicating about pricing and policy details, according to Insurance Advisors Direct.

Annual Base Salary + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Client assistance: Address inquiries and concerns about coverage, claims, billing, and general policy information, striving for positive and solution-oriented resolutions.

Policy management: Process policy changes, renewals, and cancellations, ensuring accuracy and proper documentation.

Information dissemination: Provide clear and accurate information on policies, coverage limits, exclusions, premium payments, and various insurance products.

Problem-solving: Identify and proactively resolve client issues, ensuring their satisfaction and loyalty.

Relationship building: Cultivate and maintain strong relationships with clients through excellent service and follow-up.

Sales and cross-selling: Identify opportunities to recommend additional or bundled insurance products to meet client needs.

Record keeping: Maintain accurate and up-to-date client records and policy documentation.

Team collaboration: Work collaboratively with other team members to ensure consistent and high-quality service delivery.

Continuous improvement: Participate in training and feedback sessions to enhance service skills and product knowledge.

High School Diploma or GED Equivalent.

Texas Insurance License: Texas General Lines Property and Casualty License. Agency will help with this.

Additional licenses: Life and Health License.

Prelicensing Course and Exam: You must typically complete a prelicensing course and pass the state licensing exam before applying for your license.

Fingerprint Background Check: A background check, including fingerprinting, is required for obtaining a Texas insurance license.