Sales Support Specialist

IDR is seeking a Sales Support Specialist to join one of our top clients for an opportunity in Fort Worth, Boston, or Miami. This role supports a highly regulated sample distribution program within a leading organization in the healthcare/life sciences space. You will serve as the day-to-day operations point of contact for field sales teams, ensuring timely issue resolution, accurate tracking, and compliance across multiple systems and stakeholders.

Position Overview for the Sales Support Specialist :

• Manage and monitor a shared inbox to research, resolve, and escalate sample program inquiries from a large field sales organization
• Ensure sample distribution activities align with external regulations and internal compliance/SOP requirements
• Partner cross-functionally with teams such as Legal, IT, Compliance, Supply Chain, Sales, and Marketing to support accurate reporting and program execution
• Enter, track, and report activity across multiple sample-fulfillment and sales support systems to maintain data integrity and accountability
• Maintain and update rep rosters by tracking onboarding, territory changes, and terminations to support internal and external reporting needs

Requirements for the Sales Support Specialist :

• 3+ years of recent experience in a Sales Support or Customer Service role with strong problem-solving skills (not a call center environment)
• Strong Microsoft Office skills, including Outlook, Teams, Excel, and Word
• High-volume email support experience with comfort working primarily through written communication
• Experience with data entry and navigating multiple systems to investigate issues and drive resolution
• Experience in a regulated industry such as Finance, Banking, or Pharma (strong plus)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.