TM Payment Specialist I
- Responsible for timely review and monitoring/releasing transactions stopped by our fraud detection system.
- Responsible for performing a variety of duties in Treasury Management, specifically processing ACH and Wire transactions, resolving problems and documenting.
- As a Treasury Management Payments Specialist, the incumbent will be responsible for providing high-quality customer service to the bank's commercial clients and internal customers regarding inquiries, complaints, and requests related to ACH and Wire services and processing.
- The incumbent will identify and resolve ACH and Wire Processing challenges in a prompt and timely manner.
- Regular and predictable attendance and punctuality.
- Aid internal employees and external customers with questions regarding ACH or Wire transactions.
- Monitor ACH and Wire reports.
- Collaborate with other Treasury Management staff and/or customers to resolve ACH or Wire issues and perform testing.
- Assist in process of retention of records. Monitor and distribute EDI information per NACHA Rules.
- Provides telephone customer service to account holders and employees with general inquiries.
- Participates in job specific training, various bank training programs such as customer service and complies with BSA, AML and all other bank policies and procedures as required.
- Other duties as may be assigned. MINIMUM QUALIFICATIONS:
- Seeking individuals who will provide high-touch, professional, reliable and prompt customer service to First Financial commercial clients.
- One (1) to three (3) years of similar or related experience in a banking environment.
- Bachelor's degree in Business, Finance, or related field.
- Equivalent experience in lieu of a bachelor's degree will be considered (minimum five (5) years' experience in a banking environment).
- Excellent written/verbal communication and customer service skills, proficiency in Windows based applications and the ability to meet training standards is also required.
- Attention to detail is of utmost importance.
- Analytical skills geared toward problem solving, time management and prioritization are essential.
- Must be able to work Monday through Friday from 8:30 a.m. to 5:30 p.m.
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