Processor I, Gap Claims
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence. Top Responsibilities:
- Review and process GAP claims from initial submission through final resolution
- Verify claim eligibility by analyzing contracts, loan documents, payoff statements, insurance settlements, total loss documentation, and various other documents required
- Ensure all required documentation is complete, accurate, and compliant with policy terms
- Calculate GAP benefits accurately and issue payments within established service-level standards
- Communicate professionally with lenders, dealerships, insurance carriers, customers, and internal teams to obtain missing information and provide claim status updates
- Identify discrepancies, potential fraud, or coverage issues and escalate as appropriate
- Work onsite Monday - Friday (Grapevine, TX)
- A minimum of six months’ experience working with GAP claims with a TPA Warranty company, preferred
- Strong communication skills, both verbally and in writing
- Be able to type 45 WPM
- 1 year of customer service experience, with a focus on customer retention
- 1 year of document and contract processing and retrieval
- Bilingual – Spanish/English (Preferred)
- Proficient computer skills, including Office 365
- Proficient data entry accuracy with a strict attention to detail
- Basic mathematical and problem-solving abilities
- Ability to follow written procedures and apply them consistently
- Comfortable learning new systems, terminology, and contractual requirements
- Ability to manage multiple files and priorities in a deadline-driven environment
- Professional, dependable, and receptive to coaching and feedback
- 401k Match
- Company provided Life Insurance & Short-Term Disability
- Professional Development
- Health/Dental/Vision insurance
- Nine Paid Holidays
- No weekends
- Paid Time off
- Employee Engagement & Birthday Celebrations
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