Comfort Advisor for HVAC, Generators & Plumbing

Job Description

Job Description

Total Air Service is located in Willis, TX in a rural country area close to Conroe, Montgomery, Huntsville, and The Woodlands. If you are tired of driving into Houston this is the perfect location for you as we only service within Montgomery & Walker County. Total Air Service is family owned and operated and here you will be treated as a person and not just a truck number. Owners are very respectful to their employees, and this is a friendly work environment.

Total Air is growing and making changes and looking for long-term employees seeking a home. With our small service team, we are blessed to keep our technicians' schedules booked up almost a month in advance with our growing club member base. Come help us grow and earn a respectful living!

JOB SUMMARY

The comfort advisor is responsible for generating leads, and evaluating customers' needs for the HVAC, Generator and Plumbing division. This role is commission based ranging from 60k - 100k and requires good communication skills and HVAC knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Meeting the client's needs and wants while meeting the minimum budgeted sales as determined by management's plan. The company depends highly on the Comfort Advisor's ability to convert prospects into satisfied owners of new air conditioning and heating systems.
• Leads are valuable assets of the company and should be treated as such:
  • Maintain a closing ratio on technician-generated leads of 75% or higher.
  • Maintain a closing ratio on marketed leads of 30% or higher.
  • Maintain an average sale price of $9,500 or higher.
• Be available within 15 minutes by phone at all times, other than scheduled vacations or holidays.
• Arrive at appointments 5 - 10 minutes ahead of time.
• Only present the price for a system when all the decision-makers are present.
• Use the Home Comfort Guide.
• If both decision makers are not present, perform a partial survey and reset the appointment time when all decision makers are available.
• Perform a complete Comfort Survey and Home Analysis on every call.
• Complete all paperwork in a timely and accurate manner. The Comfort Advisor is responsible for financing paperwork as well as ensuring collection of cash payments. Commission is not paid until the company is paid for the job or the client has signed a financing completion form.
• Spend at least two hours each week reading or listening to self-improvement or sales-related books, video, or audio.
• Conduct daily activities with the highest level of honesty and integrity, and always display a positive attitude toward fellow team members. Understand that any misrepresentation to a client or the Sales and Marketing Manager is grounds for immediate dismissal.
• Follow up on all past open estimates within 24 hours.
• Arrive on time for sales training meetings conducted by the Sales and Marketing Manager.
• The Commission sheet is approved by the Sales Manager before commission is paid.
• Obey company Code of Ethics and the Team Rules.

MINIMUM QUALIFICATIONS

• Valid Driver's License
• 2+ years of sales experience
• Computer skills including Microsoft Office Suite
• Excellent oral, written and interpersonal communication skills
• Thorough understanding of accounting and finance as it relates to the HVAC field
• HVAC industry specific experience preferred, but not required
• Conduct daily activities with the highest level of honesty and integrity, and always display a positive attitude toward fellow team members. Understand that any misrepresentation to a client or the Sales and Marketing Manager is grounds for immediate dismissal.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Physical Demands:

• Climbing up and down on ladders and equipment
• Heavy lifting required (50-75) pounds, ladder work and tight space work required from time to time
• Heavy lifting (50 lbs), twisting, bending, use of both hands and arms, kneeling, squatting, standing and/or walking for long periods, climbing of ladders and/or scaffolding.
• Wear personal protective equipment
• Ability to work more than 40 hours per work week and up to 12 hours per day

Working Environment:

• Work both indoors and outdoors

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.