Underwriting Risk Manager

At Pronto Insurance, we’re creating access, trust, and opportunity in the communities we serve. With deep roots in South Texas and a fast-growing presence across California and Florida, we bring local knowledge and genuine care to every interaction; making insurance simpler, more affordable, and more accessible for all. You’ll join a team that believes in doing the right thing, seizing opportunities, and showing up for one another. Whether you’re supporting customers in our retail locations or working behind the scenes, we’re proud to be a place where ambition meets support. Here, diverse perspectives are valued. If you’re ready to make a difference and grow with a team that’s redefining what’s possible in insurance, we’d love to hear from you.

How you'll make an impact

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and California  Our vision is to become the industry leader by making Pronto Insurance products a reality for all. 

Underwriting Manager

• Employment Status: Permanent / Full Time

• Job Location: Brownsville

• Reports to: Vice President of Underwriting and Product

Overview

The Underwriting Manager is responsible for balancing company risk by ensuring accurate premium collection, adherence to underwriting guidelines, and regulatory compliance. This role drives strategic improvements in underwriting practices, technology integration, and team performance to achieve profitability and customer satisfaction.

Key Responsibilities

Underwriting Strategy & Compliance

• Develop, enhance, and measure underwriting practices based on company objectives and market conditions.
• Lead updates to underwriting guidelines in response to audits, compliance/legal input, claims data, sales feedback, and industry trends.
• Submit filings to the Texas Department of Insurance (TDI) and manage timely responses to objections.
• Ensure consistent execution of underwriting rules for risk exposure, application, renewal, acceptance, modification, and denial of coverage.
• Oversee underwriting audits and serve as the primary contact for internal/external audits and system implementations.

Technology & Process Improvement

• Review and implement technology solutions to automate and improve underwriting processes.
• Collaborate with vendors to integrate third-party data while controlling costs.
• Open and manage IT tickets for system inaccuracies; conduct cost-benefit analysis for system changes.
• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.

Risk Analysis & Reporting

• Coordinate data analytics projects, including queries, analysis, and actionable recommendations.
• Monitor KPIs and report on underwriting performance, risk indicators, and compliance metrics.
• Provide risk-related insights to other departments and support carrier/reinsurer relationships for Texas programs.

Leadership & Team Development

• Lead, train, and mentor the underwriting team to ensure integrity and quality in all processes.
• Maintain departmental focus on achieving underwriting objectives and meeting company goals.
• Foster a culture of accountability, innovation, and continuous improvement.

Customer & Regulatory Interaction

• Coordinate responses to underwriting complaints (insureds, TDI, BBB) and implement corrective actions.
• Communicate underwriting bulletins and system updates to ensure proper agent training and compliance.
• Ensure adherence to corporate guidelines and regulatory requirements

Qualifications

• Education: Bachelor’s degree required; Master’s preferred.
• Experience: Proven management experience in underwriting with a focus on leadership, goal setting, and process improvement.
• Technical Skills: Proficiency in Excel; working knowledge of Tableau, Power BI and SQL (beginner to intermediate).
• Leadership Skills: Ability to lead change, build commitment, and drive results in a high-pressure environment.
• Communication: Strong written and verbal communication skills for internal and external stakeholders.
• Other: Demonstrated sound judgment, problem-solving ability, and organizational skills.

About You

Required: Bachelor's degree and 7 years related experience required. Computer experience with a variety of applications including Excel, Word, and PowerPoint, as well as sufficient technological knowledge to facilitate decision-making regarding the direction of the automation systems. Able to drive and travel as needed. In-depth knowledge of the insurance brokerage business.

Preferred:

Behaviors: Excellent organizational skills; ability to manage and prioritize multiple tasks. Strong analytical skills. Able to effectively lead and direct staff.
Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.