Revenue Cycle Communication Specialist (Hiring Immediately)

Job Family : Strategy & Transformation Consulting

Travel Required :

Clearance Required :

What You Will Do :

The Revenue Cycle Communication Specialist plays a critical role within the Revenue Cycle Modernization & Innovation (RCMI) Program Management Office, supporting enterprise wide transformation of revenue cycle capabilities across the Military Health System. This position is responsible for developing, managing, and delivering high-quality communication products that clearly convey the status, progress, and impacts of RCMI projects to internal and external stakeholders, including senior leaders, Military Treatment Facilities (MTFs), functional working groups, and operational teams.

The ideal candidate is an expert communicator who excels at translating complex technical and operational initiatives—such as Oracle Health (MHS GENESIS) revenue cycle configuration, workflow modernization, and system changes—into clear, engaging, and visually compelling communication materials. This role is central to ensuring transparency, alignment, and visibility across the modernization portfolio.

Responsibilities of this role are as follows, to include but not limited to:

Communication Strategy & Content Development

• Develop and execute communication strategies supporting RCMI objectives and stakeholder engagement.

• Translate complex revenue cycle concepts into clear, audience‑appropriate messages.

• Create and maintain a phased Revenue Cycle Communications Plan (audiences, channels, timeline, governance, KPIs).

Multichannel Communication Products

• Produce and maintain communication products across platforms, including executive briefings, newsletters, web/SharePoint content, infographics, fact sheets, and change communications.

• Ensure all materials align with branding, messaging, and strategic priorities.

Leadership Presentation Development

• Develop high‑impact presentations and briefing materials for senior leaders, governance bodies, and the RCMI PMO.

• Partner with SMEs to ensure accuracy, clarity, and alignment with program goals.

• Support leadership engagements, conferences, and events, including targeted email and collaboration channels.

Stakeholder Engagement & Coordination

• Collaborate with revenue cycle SMEs, PMO staff, Oracle Health teams, and functional partners to gather and validate content.

• Coordinate messaging across workstreams to ensure consistency and timely communication.

• Support communications for major milestones, releases, and program events.

Communication Governance & Reporting

• Maintain communication calendars, schedules, and distribution lists.
  Establish templates, standards, and style guidance in compliance with DoW branding and Section 508.

• Track and report engagement metrics to improve communication effectiveness.

Change Management Support

• Develop communications supporting change readiness, system updates, and workflow changes within MHS GENESIS.

• Coordinate with training and operations teams to reinforce change impacts and user expectations.

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What You Will Need :

• Must be able to OBTAIN and MAINTAIN a Federal or DoD PUBLIC TRUST; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

• Bachelors Degree

• THREE (3) or more years of experience in project management and/or consulting

What Would Be Nice To Have :

• Bachelor’s degree in communications, public affairs, marketing, public administration, business, or related field.

• PMP or CAPM Certification.

• Exceptional written and verbal communication skills with the ability to simplify complex technical concepts.

• Proven experience developing high visibility presentations, especially for senior executives.

• Experience creating multi‑format communication products (visual, digital, written).

• Experience working in or supporting a PMO environment.

• Ability to meet deadlines, manage multiple projects, and coordinate across diverse teams.

• Strong organizational skills and attention to detail.

• Familiarity with healthcare revenue cycle processes (registration, coding, billing, claims, reimbursement).

• Experience communicating about technical or system related topics such as EHR configuration, MHS GENESIS/Oracle Health, or IT modernization programs is highly desirable.

• Proficiency in Microsoft Office Suite (PowerPoint expert), SharePoint, communication platforms, and graphic design tools.

• Strong stakeholder engagement and relationship building skills.

• Ability to work collaboratively with clinical, technical, operational, and leadership teams.

• Professional presence with a highly polished communication style.

• Demonstrated experience with the DoD; Military Health System experience a plus.

• Experience with leading small teams, coaching and collaborating with colleagues, providing feedback and guidance on work performance.

• Knowledge of the healthcare sector, including such domains as public health, provider, and life sciences.

• Prior experience supporting a federal agency, DoD organization, or large‑scale transformation program strongly preferred.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected] . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.