Food & Beverage Supervisor

Start Your Journey with Us at the Renaissance Dallas Addison.

Are you a Star that loves to serve? Is very competitive and strives to be the best? Were you always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity, and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

FOOD AND BEVERAGE JOB SUMMARY:

• Position responsible in providing assistance for all the food and beverage operations, which includes restaurant, lobby bar, room service operations, and banquets.
• Must know how to bartend and be knowledgeable of Wines, Liquors etc.
• Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
• Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.

CANDIDATE PROFILE:

• 3 years minimum as Food & Beverage Supervisor in a high-volume hotel environment. Must have a flexible schedule to include nights, weekends, and holidays. This position is for the 2nd Shift. 3pm - closing.

CORE WORK ACTIVITIES:

• Assist in managing the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Helps manage all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all restaurant, lobby bar, In-room dining, and occasionally providing assistance to Banquets.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing excellent service.
• Provides excellent customer service to all guests and associates.
• Responds quickly and proactively to associates' concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive training and coaching to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of associates.
• Meets specific goals and plans to prioritize, organize, and accomplish your work.
• Sets clear expectations with the Associates and team leaders and ensures that appropriate accolades are given if expectations are exceeded.

Ensuring Exceptional Customer Service:

• Provides excellent customer service.
• Responds quickly and proactively to guests' concerns.
• Understands the brand's service culture.
• Ensures that all associates understand the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or associate.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis.

Additional Responsibilities:

• Complies with all corporate Food and Beverage procedures, Specifications, and accounting procedures.
• Provides information to co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Ensures effective departmental communication and information systems through logs, department meetings, and property meetings.

E.O.E.