Regional Manager

We are not just opening new offices. We are building something meaningful, one market at a time. As a Regional Manager at Insurcomm, you are the person who takes raw potential and turns it into a thriving, multi-location operation. You have full P&L accountability for your region, you build and lead the teams that deliver the work, and you forge the relationships that drive sustained growth.

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild. Backed by Summit Partners, we have the resources and reach to grow rapidly while staying rooted in service excellence.

This is a greenfield role. You will establish and scale 3 to 6 service locations across your region, making the strategic and operational decisions that determine how fast and how well we grow. This is not a role for someone looking to maintain the status quo. This is for a builder.

Essential Functions & Responsibilities

Strategic Growth & Expansion

• Drive strategic expansion and organic growth across 3 to 6 service locations within the assigned region

• Identify market opportunities and lead regional business development initiatives that build long-term pipeline

• Develop and execute operational plans aligned with Fortify's values, growth objectives, and financial targets

Operations & Service Excellence

• Oversee day-to-day operations across all locations, maintaining high standards in service delivery, safety, and compliance

• Implement best practices to optimize operational efficiency and manage operating expenses within budget

• Leverage Insurcomm's shared technology platform to deliver consistent customer experiences from first call through final walkthrough

• Ensure every location meets the Insurcomm promise: clear communication, no surprises, and dependable outcomes

Team Leadership & Culture

• Lead, mentor, and develop local leadership teams to build a culture of accountability, performance, and service heart

• Promote cross-functional collaboration between branch operations and corporate support functions

• Model the player-coach mentality: willing to roll up your sleeves alongside your team when the work demands it

• Hold the team to Insurcomm brand standards in every client, partner, and community interaction

Financial Performance

• Carry full P&L accountability for the region, including budgeting, forecasting, and financial performance reporting

• Monitor key performance indicators across locations and implement corrective actions as needed

• Manage job-level profitability, overhead allocation, and labor costs in coordination with corporate finance

Business Development & Partnerships

• Recruit, develop, and lead Business Development teams to execute the regional go-to-market strategy

• Build and maintain relationships with key referral sources including insurance carriers, property managers, and commercial accounts

• Partner with Corporate Marketing to share local market insights and execute regional campaigns that drive lead generation and brand awareness

• Represent Insurcomm at local, regional, and national industry trade shows and conferences

Requirements

Education

Bachelor's degree in business, operations management, or a related field preferred. Equivalent experience in lieu of degree will be considered.

Experience

• 8 to 15 years of leadership experience in restoration, construction, disaster recovery, or related property services such as HVAC or waterproofing

• Proven success in multi-site operations, organic growth, and cross-functional leadership

• Demonstrated ability to build and execute a go-to-market strategy targeting key referral partners across local and regional markets

• Strong financial acumen with experience managing budgets, forecasts, and job-level profitability models

Technical Skills

• Comfort with shared technology platforms and field management software

• Valid driver's license with a clean driving record

Skills & Competencies

• Strategic mindset with the ability to shift between high-level vision and hands-on execution

• Executive-level communication and leadership presence with clients, partners, and internal teams

• Entrepreneurial drive and comfort operating in fast-moving, ambiguous environments

• Willingness to travel up to 75% within the assigned region; occasional national travel

Preferred Qualifications

• Prior experience opening a greenfield market or launching a new branch from the ground up

• Established network of insurance carrier, property manager, or commercial account relationships in the region

• Familiarity with TPA/program business models and the restoration insurance ecosystem

• Experience operating within a PE-backed or high-growth company environment

Success Metrics

Performance in this role will be measured by:

• Revenue attainment against regional P&L targets

• Number of locations opened and ramped to operational maturity on plan

• Gross margin and job-level profitability across the region

• Pipeline volume, close rate, and referral partner growth

• Team retention, development progression, and leadership bench strength

• Customer satisfaction and net promoter scores across locations