Pediatric Medical Receptionist (Speech, OT, Audiology)

LOOKING FOR A FAMILY-FRIENDLY ENVIRONMENT?
WANT AN ACTUAL RELATIONSHIP WITH YOUR PATIENTS?

• Location: Davies Institute for Speech and Hearing.
• Starting Salary: $35,000/year
• Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Key Responsibilities:

• Serve as the first point of contact for patients and families, providing a welcoming and professional environment at the front desk.
• Check patients in and out, verify insurance information, collect co-pays, and ensure all required forms are completed accurately.
• Manage scheduling of appointments, cancellations, and reschedules, while enforcing clinic scheduling policies.
• Handle high call volume with professionalism, routing calls and messages appropriately.
• Address patient concerns and complaints calmly and confidently, escalating to management only when necessary.
• Maintain composure and professionalism when dealing with upset or difficult patients, ensuring issues are resolved while protecting clinic policies.
• Communicate clearly and effectively with clinical staff to ensure smooth patient flow and coordinated care.
• Safeguard patient confidentiality and comply with HIPAA and all clinic privacy standards.
• Maintain an organized, efficient, and professional front office environment.
• Support additional administrative tasks as needed, including prior authorizations, referrals, or patient correspondence.

Medical Billing:

• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Assist with claim submissions and ensure proper coding for insurance billing.
• Follow up on unpaid claims and denials, working with insurance providers to resolve issues.
• Generate patient statements and answer billing-related questions.
• Assist the billing department with month-end reporting and reconciliation tasks.

Administrative Support:

• Maintain the cleanliness and organization of the front desk and waiting area.
• Ensure patient confidentiality by adhering to HIPAA guidelines.
• Assist with general administrative tasks, including filing, faxing, and ordering office supplies.
• Remain firm in office policies with patients who have scheduling conflicts.
• Maintain front desk statistics (weekly new patients, new referral sources, etc.)

Qualifications:
Education:

• High school diploma or equivalent required; certification in medical office administration or billing is a plus.

Experience:

• 5+ years of experience in a medical office or healthcare setting, preferably in pediatrics.
• Experience with insurance verification and medical billing.
• Familiarity with EMR systems (e.g., Kareo, Athenahealth, EPIC) and medical coding (ICD-10, CPT).

Skills:

• Bilingual in Spanish is preferred
• Demonstrated ability to manage challenging or dissatisfied patients with professionalism, patience, and confidence.
• Strong conflict-resolution and de-escalation skills, with the ability to remain calm under pressure.
• Assertive and persistent in upholding clinic policies, ensuring accurate collection of co-pays, and maintaining orderly scheduling.
• Excellent interpersonal and communication skills; able to convey information clearly, respectfully, and effectively to patients, families, and staff.
• High emotional intelligence with the capacity to balance empathy and firmness when addressing sensitive situations.
• Ability to thrive in a fast-paced environment, multitask effectively, and prioritize competing demands.
• Proactive problem-solver who takes ownership of front desk challenges and follows through to resolution.

Key Attributes:

• Patient-focused with a compassionate approach to families and children.
• Collaborative team player with a proactive attitude.
• Strong problem-solving abilities and willingness to learn new skills.

Benefits:

• Competitive wage.
• Comprehensive health benefits, including medical, dental, and vision.
• Paid time off (PTO) and holiday pay.
• Opportunities for professional development and growth.
• A supportive, team-oriented work environment.

To Apply:
If you are highly organized, detail-oriented, and passionate about providing outstanding patient care, we’d love to hear from you! Please submit your application or email your resume and a cover letter highlighting your relevant experience to [email protected].

At Davies Institute for Speech and Hearing (DISH), we believe in utilizing a whole-family approach that teaches children, parents, and family members how to move through the early education and developmental journey. We believe that student success is not only dependent on the child’s abilities, but on family involvement throughout the education process. From newborn hearing screenings to college acceptance letters, our goal is to help your child excel past milestones and to provide parents with the best resources to help them along the way. Our families work directly with staff members to help build and develop appropriate goals and milestones based on their exact needs. Parents and children will work with teachers, speech therapists, audiologists, and occupational therapists based on their child’s comprehensive evaluation. Services are offered year-round by our wonderful staff and parents are always encouraged to be involved and ask any questions that may come up in the process. Our staff works together WITH the families in order to keep constant communication on child development and progress throughout the year.