Call Center Rep I

Call Center Rep I Work mode: Onsite Onsite Location(s): Houston, TX, US, 77001

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role: Monitor Support is responsible for addressing monitor related questions and issues reported by patients, practices, and field sales, with the intent of resolving the call to ensure the satisfaction of Boston Scientific's patients and practices.

Your responsibilities will include:

• Provides timely and accurate information to incoming patient and practice calls
• Addresses questions and educate patients, practices, and sales staff processes patient and practice requests according to established department policies and procedures
• Works closely with other departments to resolve issues and concerns
• Partners with other departments to meet and exceed customer's service experience
• Maintains technical diagnostic knowledge of all device monitors and supporting tools
• Demonstrate empathy and decrease customer tension
• Promote the value of Preventice remote monitoring to reduce cancellations
• Reports system malfunctions or performance issues to appropriate Preventice Support personnel
• Works to achieve the day-to-day Customer Service Team's quality and productivity goals
• Provides coaching and assistance to employees on an ongoing basis
• Provides daily direction and communication to employees in the Customer Service Department
Other duties as assigned

Required qualifications:

High School diploma or an equivalent combination of education/work experience

Preferred Qualifications:

• One to two years of experience in a call center or customer service position preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills are required including proficiency in Windows-based applications and MS Office.
• Cellular device support experience or other technical support experience
• Knowledge of multi-line telephone system
• Excellent Customer Service skills when interacting with all internal and external clients
• Bilingual is a plus
• Attention to detail
• Ability to handle stress
• Control confidential information
• Ability to work in a fast paced environment
• Problem Solving Ability
• Exhibits a high sense of urgency
• Excellent phone skills
• Organizational skills
• Communication Proficiency

Requisition ID: 574758

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Houston Job Segment: Call Center, Call Center Representative, Customer Service Representative, Compliance, Customer Service, Legal, Bilingual