Service Desk Agent

SGS Consulting
Texas

Job Responsibilities:

  • 3 to 5 years of successful work with Service Desk or HelpDesk Support
  • ‘Customer First’ Mindset and Collaborative
  • Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
  • Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
  • Proven analytical and problem-solving abilities
  • Experience with Help Desk ticketing systems
  • Strong customer service skills (Written and verbal)

Skills:

  • Customer engagement via ticketing system, inbound and outbound, and email channels
  • Resolve Apple iPad, iOS, and Signify application support for Clinicians.
  • Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Health employees
  • Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
  • Escalate and manage tickets transferred to other departments
  • Keep customers/end users and ticket documentation up to date
  • Ability to work occasional overtime, weekend, and holidays

Education/Experience:

  • High School Diploma or equivalent.
Posted 2025-11-14

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