Digital Solutions Specialist - Heavy Equipment

The Digital Solutions (DiSC) Support is the product expert and primary liaison between the Company, internal and external customers for digital services and products of the LUS - Crawler Cranes and Deep Foundation Machines Division in the USA; as well as serving as the US liaison with the factory (LWN). Products include any digital products supplied by Liebherr such as MyLiebherr, MyJobsite and CranePlanner 2. The Product Support knows the advantages and benefits of Liebherr Digital Solutions and is responsible for internal and external support, training and increasing Liebherr's market share in the product segment.

• * For consideration, all candidates must apply through our online career portal. We will not open resume's sent via email.
• * This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

Essential Job Duties:

• Acts as the central point of contact for DiSC-Products for internal and external customers.
• Manages internal and external technical requests for the digital solutions of our machines and customers.
• Offers proactive advice and support for our customers in digital solutions.
• Is active in the sale of digital products and services.
• Develops presentations either independently or in conjunction with available resources to present to external and internal stakeholders.
• Conducts customer consultations and internal support for our digital solutions.
• Relays information from customer visits to the appropriate department managers as required.
• Works as a team with all departments to ensure strong, positive solutions to customer issues are developed and implemented, resulting in maximum customer satisfaction.
• Performs continuous maintenance of new devices or functions.Manages administration of customer accounts incl. interfaces.
• Consults with customers for the optimization of processes.
• Develops training programs to maximize product knowledge of company (internal and external) staff, and to achieve increased market share across the product range.
• Conducts training for the platform to internal and external customers, and provides representation for overarching coordination with customers, sales, service and training.
• Representation in overarching coordination (customers, service, sales, training).

Competencies

Education and Experience:

• Associate degree in related field with 3 - 5 years of experience or a combination of education and experience equivalent to 5 or more years.

Additional Requirements:

• Travel domestically and internationally up to 50% of the time.
• Ability to obtain and maintain a valid driver license and passport.
• Ability to work overtime as well as on weekends or on call duty

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.