Senior Technical Program Manager, Enterprise IT Service Management

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program management.
• 5 years of experience in enterprise information technology service management.

• Excellent partnership and collaboration skills with the ability to work with technical teams.
• Excellent leadership and project management skills (e.g., creating, tracking, and driving project milestones).

The US base salary range for this full-time position is $183,000-$271,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

• Lead projects on introducing enhancements to existing operational tooling or the implementation of projects that enhance Google Enterprise Network's (GEN's) User Network Experience.
• Collaborate with stakeholders, ensuring that proposed tools and enhancements meet operational needs.
• Drive operational velocity through optimizing and automating processes; maintain and grow IT Service Management (ITSM) practices by leveraging Information Technology Infrastructure Library (ITIL) best practices.
• Build and maintain a governance framework for Operations, including defining key metrics and performance indicators (KPIs).
• Work on technical to user requirement translation to help enable customer service enhancements through GEN Operations capabilities.

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program management.
• 5 years of experience in enterprise information technology service management.