Manager, Alumni and Volunteer Relations

Title: Manager, Alumni and Volunteer Relations

Department: Development

Reports to: Director of Development

Organization

Boys and Girls Country’s mission is to change the lives of children from families in crisis by loving and nurturing children in a Christian home, raising them to become self-sustaining and contributing adults. Boys and Girls Country serves boys and girls aged five to eighteen and young adults in our College and Career program. Boys and Girls Country is located 35 miles northwest of Houston ().

Position Summary

The Manager of Alumni and Volunteer Relations provides strategic leadership, vision, and management for Boys and Girls Country’s alumni engagement and volunteer programs. This role is responsible for fostering lifelong relationships with alumni, overseeing all aspects of volunteer experience, cultivating community partnerships. The Manager collaborates closely with the Development, Program, and Operations teams to advance the mission of BGC through meaningful engagement with alumni, volunteers, and community partners.

Roles and Responsibilities

Alumni Engagement

· Serves as the primary relationship manager for BGC alumni.

· Designs and implements alumni engagement strategies, events, and communications.

· Facilitates opportunities for alumni to mentor and support current residents.

· Maintains and updates accurate alumni records, tracking key milestones and engagement levels.

Volunteer Program Leadership

· Leads the recruitment, onboarding, scheduling, and oversight of individual and group volunteers.

· Ensures compliance with licensing regulations and organizational policies related to volunteer involvement.

· Develop training materials, policies, procedures, and manuals for volunteers.

· Plans and executes volunteer appreciation initiatives (events, communications, recognition campaigns).

· Maintains volunteer data and tracks engagement using CRM and database systems

Development Team Collaboration

· Participates in strategic planning and cross-functional initiatives with the Development team.

· Collaborate with the Community Relations Manager to identify and cultivate partnerships that enhance volunteer and alumni programming.

· Supports major events, fundraising activities, and donor engagement as they relate to alumni and volunteer involvement.

· Assist with appropriate BGC staff as it relates to donor communications, grant writing, etc., as it relates to alumni and volunteers.

· Maintain accurate data and contribute to analysis and reporting to inform program improvements.

Critical Skills Sets

The successful candidate will possess the following:

· Significant experience in all facets of Fund Development, with the ability to grasp overarching strategies and analyze data effectively.

· Proficiency in Microsoft Word, Excel, and PowerPoint with CRM database experience preferred.

· Have excellent written and verbal communication skills and an ability to vary communication strategy and tactics to meet the needs of varied constituents.

· Ability to work efficiently on several projects simultaneously and prioritize deadlines.

· Strong customer service skills and a willingness to undertake necessary tasks as part of the job.

Qualifications

· Bachelor’s degree in Communications, Business, Nonprofit Management, or related field.

· Experience in the nonprofit sector, preferably 3-5 years of experience in alumni relations, volunteer management, or community engagement.

· Excellent organizational and time management abilities; able to manage multiple priorities.

· Strong customer service mindset with a team-oriented attitude.

· Demonstrated ability to work independently and take initiative.

· Flexibility to work evenings and weekends for events and volunteer activities.