Dispatcher - Intermodal Transportation

Job Description

Job Description

Key Responsibilities:

• Dispatch and coordinate owner-operators and company drivers to ensure efficient coverage of customer freight needs.

• Plan and manage daily freight movement while maximizing driver productivity, service levels, and equipment utilization.

• Maintain strong communication with drivers, customers, terminals, warehouses, and internal team members.

• Monitor and track containers, chassis, and company equipment to ensure timely movement and proper utilization.

• Preplan routes, appointments, and freight assignments to minimize delays and improve operational efficiency.

• Proactively identify and resolve issues involving delays, equipment, customer requests, driver concerns, or port/terminal complications.

• Balance customer expectations with driver needs while maintaining professionalism and operational efficiency.

• Maintain accurate and organized records of dispatch activity, load status updates, accessorials, and customer communication.

• Follow through on all commitments made to customers and drivers to ensure issues are fully resolved.

• Assist in evaluating driver performance, communication, and operational efficiency while helping improve overall team performance.

Skills & Qualifications:

• Previous dispatch experience preferred, ideally in intermodal, drayage, trucking, or logistics.

• Familiarity with Lynx systems and Port Houston operations preferred.

• Strong understanding of port and terminal procedures, appointments, and container movement.

• Strong multitasking and organizational skills in a fast-paced environment.

• Ability to remain calm, professional, and solution-oriented under pressure.

• Strong attention to detail and sense of urgency.

• Excellent communication and relationship-building skills.

• Strong analytical and problem-solving abilities.

• Comfortable using dispatch systems, transportation software, Microsoft Outlook, and Excel.

• Process-oriented mindset with the ability to follow and improve operational procedures.

• Self-motivated, dependable, and accountable with strong follow-up skills.

Pivot Intermodal is a Houston-based intermodal and warehousing company handling container transportation, transloads, storage, and logistics solutions for customers across multiple industries. We move fast, work as a team, and focus heavily on communication, accountability, and customer service. We are looking for people who can think ahead, solve problems, and help us continue growing our operation.

Company Description

Pivot Intermodal is a Houston-based intermodal and warehousing company handling container transportation, transloads, storage, and logistics solutions for customers across multiple industries. We move fast, work as a team, and focus heavily on communication, accountability, and customer service. We are looking for people who can think ahead, solve problems, and help us continue growing our operation.