House Attendant

Job Description

Job Description

The Aloft Austin Round Rock, managed by Moody National Management LP, are looking for Room Attendants to join our team.

The House Attendant contributes toward high levels of guest satisfaction by achieving or exceeding the Company’s and Hotel Brand’s standards regarding the cleanliness and safety of all public areas and hallways and by providing professional, courteous, and prompt responses to guest inquiries and concerns.

Essential Functions:

• Clean all public areas in accordance with established procedures, including lobbies, hallways, elevators, service areas, stairwells, public restrooms, etc.; dust and polish furniture, fixtures, and window frames; vacuum carpeting, upholstery and drapery; clean and shine all glass and metal surfaces; clean offices as assigned.

• Patrol hallways and remove newspapers and service trays, remove trash and/or soiled linens. May strip guest rooms.

• Empty ash urns and pick up trash outside.

• Stock public restrooms with supplies and maintain assigned housekeeping cart with all necessary supplies.

• Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions; assist guests with luggage.

• Deliver, put away, or retrieve supply orders, cribs, roll-aways, and other room items.

• Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to the Executive Housekeeper or Shift Supervisor.

• Assist Room Attendants as needed, especially with moving heaving items.

• Other duties as assigned by management.

Job Specifications

• Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment.

• Ability to read and understand written instructions to carry through housekeeping tasks.

• Good command of the English language; second language proficiency desirable

• Excellent time management skills and ability to multi-task and prioritize work

• Ability to maintain customer focus

• Excellent organizational and planning skills

• Excellent interpersonal skills.

• Ability to work well in a team environment.

• Ability to follow corporate and brand standards and procedures.

Experience and Education:

• High School education desirable but not required.

• 1+ years of experience as a House Attendant or a comparable position is desirable.

• Minimum training required per year as assigned by the company

• Any additional training required by manager

Work Environment:

• This job operates in a hotel environment. This role routinely uses standard housekeeping equipment.

• Exposure and frequent use to commercial and household chemicals and cleaning solutions.

• This position may be available on a full-time or part-time basis depending on business demands.

• Work days and work hours may vary. Occasional overtime may be required.

• This position works in doors and occasionally works outdoors.