Clinical Application Specialist

Job Description

Job Description

Description:

Summary:

As a Clinical Application Specialist, you are responsible for the implementation and support of Prista’s software solutions, ensuring a seamless experience for clients. You will work directly with healthcare organizations to deploy ActionCue CI, provide training, resolve issues, and contribute to continuous improvement initiatives. Your role bridges clinical expertise with technology to drive customer success and optimize healthcare quality and risk management processes.

Essential Functions:

Reasonable Accommodations statement: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Include all-important aspects of the job -- whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Key Responsibilities:

• Lead the implementation of ActionCue CI for new clients, ensuring timely and effective onboarding.
• Conduct audits of client instances and resolve findings to support continuous improvement.
• Deliver ongoing training and education to clients to enhance the clients overall experience.
• Provide front-line support via the help desk, troubleshooting and resolving user issues in a timely manner.
• Develop resources (User Guides) for ActionCue CI.
• Maintain and update internal training documentation.
• Collaborate with product teams to represent customer needs.
• Participate in special projects and cross-functional initiatives as needed.

Skills & Qualifications:

• 5+ years of relevant experience in a clinical setting.
• Degree in Nursing or a related clinical field, or equivalent experience.
• Strong background in healthcare quality and risk management.
• Excellent critical thinking and problem-solving skills.
• Effective communicator / educator with strong interpersonal and written communication abilities.
• Proven ability to manage multiple priorities in a dynamic environment.
• Proficient in healthcare IT systems and Microsoft Office.
• Team-oriented with a proactive and adaptable mindset.

Prista Corp is an Equal Opportunity Employer